BSBA Associate Academic Advisor; SSP II

Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. Please note:
The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Student Services Professional II

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

The BSBA Associate Academic Advisor & Graduate Programs Assistant (Self-Support Programs) provides academic advising and basic program support for the Online BSBA Self-Support Program and assists with coordination for Self-Support Graduate Programs within the College of Business & Economics (CBE).

Working under general guidance, the incumbent supports Online BSBA students by assisting with academic planning, course selection, and understanding degree requirements and progress toward graduation following established guidelines and procedures. The position serves as a resource for students on program requirements, providing routine advising support, referring complex issues to senior advising staff, and connecting students with appropriate campus services as needed.

The incumbent also provides administrative support for graduate program coordination activities, assisting with established processes related to degree checks, documentation, and student records. This role collaborates with faculty, staff, Extended Education, and campus partners to support program operations and ensure accuracy of student information.

Please Note:

Review of applications will begin on July 2, 2026.

• Provide comprehensive academic advising to Online BSBA Self-Support students on major requirements, GE, and university policies, following established guidelines and procedures.
• Assist students with course selection, registration, petitions, and degree progress tracking.
• Identify students experiencing academic difficulties and refer complex cases or exceptions to senior advisors as appropriate. Assist in developing individualized plans for success.
• Evaluate transfer, test, and military credits for degree applicability using established articulation rules and document determinations for review when needed. Ensure approvals are recorded accurately.
• Conduct preliminary major checks and support graduation eligibility reviews for BSBA Self-Support students in coordination with senior advising staff.
• Utilize advising systems (Bay Advisor, degree planning tools, People Soft) for degree tracking and routine student outreach.
• Respond promptly to student inquiries via email, phone, and virtual advising platforms, escalating complex or sensitive issues as needed.
• Collaborate with Extended Education and the Student Support & Success Coordinator on advising processes, registration campaigns, and retention efforts.
• Maintain adherence to FERPA and ethical advising standards in all student interactions.

• Provide guidance to students on course articulation and transfer credit evaluation processes using established resources.
• Apply existing guidelines to determine applicability of military, test, and course transfer credit to major requirements and document outcomes in appropriate systems (TES, advising databases, etc.) for use as references.
• Collaborate with the Study Abroad Office and department chair to gather information for evaluation of international coursework for transfer applicability.
• Maintain and update advising and program materials such as graduation checklists, orientation guides, and academic resources.
• Assist in training student assistants on academic policies and procedures.
• Contribute to maintaining accurate and accessible academic resources to support student success and retention.

• Provide…