Banker, Bank Customer Service

Job Summary

We are seeking a customer-focused Banker for a direct hire opportunity in Hayward, CA. This in-office role is ideal for a banking professional with teller, new accounts, and client service experience who enjoys helping customers choose the right financial products while supporting daily branch operations.

The Banker will open and maintain consumer and business accounts, process teller transactions, cross-sell banking products, and provide high-quality service to clients in person and by phone. This opportunity offers a professional branch environment with supportive leadership, strong teamwork, and the chance to continue building a long-term career in banking and consumer lending.

This role is a strong fit for someone who values accuracy, compliance, relationship-building, and community involvement. The work environment emphasizes customer service excellence, collaboration, ethical banking practices, and helping clients feel supported and valued.

• Open and maintain consumer accounts, business accounts, checking, savings, CDs, IRAs, and related account services.
• Interview and profile clients to recommend appropriate banking products and services based on their needs.
• Process new account transactions, teller transactions, account maintenance, closures, documentation, and system uploads accurately.
• Cross-sell bank products and services while referring clients to internal partners when appropriate.
• Maintain compliance with bank policies, procedures, Bank Secrecy Act requirements, and applicable banking regulations.
• Provide professional, courteous service to clients in person and by phone while supporting branch goals and client retention.

• Pay range: $20.00 to $31.90 per hour.
• Job type:
  Direct hire.
• Work arrangement:
  In-office position in Hayward, CA.

• Open and support consumer and business banking accounts while ensuring accurate documentation and proper account titling.
• Process teller and new account transactions while maintaining strong balancing accuracy.
• Recommend banking products and services through consultative client conversations.
• Support branch goals through customer service, cross-selling, referrals, and client retention efforts.
• 1 to 2 years of banking teller, new accounts, or customer service experience preferred based on role level.
• Experience opening consumer accounts is required.
• Experience opening basic business accounts is required for higher-level consideration and preferred for developing candidates.
• Knowledge of bank products, account documentation, and new account procedures.
• Working knowledge of basic banking regulations, including Bank Secrecy Act and information security practices.
• Proficiency with Microsoft Word, Excel, Outlook, and banking software or core systems.
• Strong customer relations skills with the ability to communicate professionally with clients and employees.
• Excellent judgment and ability to handle confidential information responsibly.
• Ability to multitask in a fast-paced branch environment while maintaining accuracy and professionalism.

• Experience opening complex business accounts.
• Prior supervisory experience.
• Experience supporting Trust and Estate Accounts.
• Familiarity with Treasury Services such as remote deposit capture, armored service, or courier service.
• Experience processing reports related to currency transactions, returned items, overdrafts, callbacks, or similar branch operations.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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