Clinical Supervisor

Who are we?

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that provides addiction treatment to reduce substance use challenges for people from all walks of life, including some of the most disenfranchised and marginalized communities. We value Integrity, Respect, Diversity, and Quality, and offer residential treatment, withdrawal management, and sobering programs for women, men, youth, LGBTQ, and BIPOC clients. HSI fosters an inclusive workplace and learning community where collective experiences enrich each other’s growth.

Clinical Supervisor

Cronin Hayward

• Provide leadership, support, and oversight for all clinical work at our detox program, including training, coaching, performance feedback, and enforcement of program rules.
• Ensure adherence to all program and agency policies and procedures and assist the Program Manager in delivering high‑quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.
• Provide direct client services such as individual and group counseling, and crisis support.

In this role, you’ll impact individuals with substance abuse challenges, often with co‑occurring conditions. You’ll use and grow skills in compassionate care, crisis intervention, and de‑escalation in a supportive and inclusive work environment. You’ll help the community transition from hopelessness to a place where clients feel valued and have a potential for a better life.

• Support the Program Manager in interviewing SUD Counselor positions.
• Provide new hire orientation and training for all staff in clinical work, including individual counseling, assessment, group counseling, clinical documentation, and treatment planning.
• Give ongoing feedback via individual and group clinical supervision meetings.
• Develop and deliver trainings to staff and other HSI staff as needed.
• Serve as the designated LPHA for assigned DMC‑ODS clients.
• Provide on‑call consultation and support for supervises during non‑regular hours.
• Ensure quality care for residents/beneficiaries consistent with regulatory standards and program policies; assist in service improvements.
• Provide crisis support, intervention, and de‑escalation of conflict.
• Build knowledge of community resources related to health, mental health, finances, case management, and housing.
• Consult with clinical staff to assess, prioritize, and plan case management referrals and facilitate connections to off‑site resources.
• Provide direct counseling services (individual and group).
• Maintain punctuality and attendance as scheduled.
• Enforce program policies and procedures and assist in creating updated policies.
• Facilitate individual and group meetings with supervises and team meetings as assigned.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Address resident/beneficiary complaints in a timely manner.
• Ensure adequate documentation of services by staff.
• Perform random monthly file audits with the Compliance Manager.
• Maintain knowledge of recovery and evidence‑based practices and contract requirements.
• Other supervisory duties as assigned by the Chief Program Officer.

• Build effective teams that apply diverse skills and perspectives to common goals.
• Provide a range of prevention, treatment, and recovery services with a person‑based approach.
• Use logic and methods to solve difficult problems with effective solutions.
• Optimize work processes for continuous improvement and quality service delivery.
• Establish rapport quickly and communicate clearly across audiences.
• Engage and support clients with challenging behaviors.
• Manage emotions and reactions under pressure.
• Work effectively individually and as part of a diverse team.
• Apply evidence‑based practices and de‑escalation skills.
• Communicate effectively cross‑functionally.
• Exercise good judgment and maintain healthy boundaries with clients.
• Remain awake and alert during shift.
• Use computer tools (Word, data entry, report writing).
• Physically assist beneficiaries experiencing seizure or major withdrawal…