Operations Site Lead

Expected compensation:  -  USD Per Year

As an Operations Site Lead at Hire Art, you’ll be a key member of our Client Services team, providing human resources and people operations support to Hire Art contract workers on‑site in Hayward, CA. You’ll be dedicated to resolving worker inquiries and ensuring that our workers and client have a positive work experience. You’ll also work to identify the root cause of problems and their solutions in a highly efficient and professional manner.

You will need to think critically about the contractor experience to anticipate the needs of our contract workers and our client. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day to day, the Operations Site Lead will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.

• Serve as the onsite owner for contract workforce execution, ensuring workers are day‑one ready through clear pre‑start communications, expectation‑setting, accurate entry of contractor data into Hire Art systems.
• Support day‑one contractor orientations, ensuring a smooth start through clear expectations, policy education, and real‑time support.
• Act as the primary onsite point of contact for Tier 1 and Tier 2 workforce inquiries (payroll, timesheets, PTO, benefits, scheduling), resolving issues in person when possible and escalating efficiently when required.
• Own onsite interview scheduling and rescheduling as hiring volume scales, coordinating logistics and changes to minimize disruptions and allow hiring managers to remain focused on candidate evaluation and decision‑making.
• Track and analyze contract worker retention and attrition data, identifying trends, risks, and improvement opportunities, and proactively sharing insights with client stakeholders and internal teams.
• Provide onsite coaching and corrective conversations related to attendance, punctuality, professionalism, and workplace conduct, reinforcing expectations and addressing issues early.
• Serve as the initial onsite responder for workplace incidents and communications, documenting details and coordinating timely escalation in partnership with HR, site leadership, and centralized Client Services.
• Maintain a regular presence at operational sites, building trust with workers and proactively identifying risks, engagement gaps, or support needs.
• Promote a culture of safety, compliance, and respect by reinforcing site‑specific policies and serving as a visible, consistent onsite resource.
• Support payroll execution by coordinating with third‑party providers, resolving discrepancies, and ensuring accurate, timely processing for onsite workers.
• Execute workforce discipline and terminations in coordination with centralized Client Services and HR partners, ensuring consistency, compliance, and professionalism.
• Coordinate mass workforce communications in partnership with engagement, account management, and cross‑functional teams to ensure clarity, alignment, and timely delivery.
• Support benefits administration activities, including annual open enrollment, by providing onsite guidance and answering worker questions.
• Identify recurring issues, inefficiencies, and support trends, and proactively surface insights and recommendations to the appropriate stakeholders.
• Contribute to the development, improvement, and implementation of scalable workforce processes and best practices.
• Partner cross‑functionally with HR, Product, Account Management, Finance, Payroll, and Operations teams to support evolving workforce and client needs.
• Serve as a visible onsite leader representing Hire Art’s brand and values, contributing to a positive, professional, and safe work environment.

• 3+ years of experience in a client services, workforce operations, or people‑facing role providing direct onsite support in a fast‑paced environment.
• Proven experience delivering performance feedback and participating in sensitive workforce conversations, including corrective action and terminations, in partnership with HR and…