Director of Business Operations; Administrator II - San Francisco Bay Region Network, Info

Eligibility:
This position is open only to applicants from CSU East Bay, San Francisco State, and Sonoma State Universities. The role will be located at one of the three participating campuses.

Applications must be submitted directly to the Director of ITS Business Operations Job Posting.

Starting salary is anticipated to be in the range of $11,713.00 – $12,946.00 per month ($ – $ annually). Cal State East Bay offers a comprehensive benefits package that includes medical, dental, vision, retirement (CalPERS), 401(k), 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday, and a tuition fee waiver.

For more information, visit the benefits website.

Administrator II

Reporting to the Deputy CIO and Senior Director of IT Business Operations, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. The role oversees budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves CSUEB, SFSU, and SSU.

• Oversee and administer daily IT business operations, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
• Partner with Procurement to support the lifecycle of IT vendor contracting, from needs assessment to negotiation, execution, renewal, and performance tracking.
• Manage resource planning, position control, and hiring across SFBRN IT to ensure strategic deployment and optimal support of campus and Network initiatives.
• Continuously improve and document business processes, driving automation, compliance, and efficiency.
• Serve as the primary operational contact for Finance, HR, Procurement, and Legal, and act as liaison for business planning with IT leadership and university counterparts.
• Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing public sector procurement and labor practices.
• Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
• Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

• Lead, supervise, and mentor the IT Operations team, cultivating a high‑performing, customer‑oriented culture.
• Guide professional development, establish performance measures, and ensure staff effectively support the Network universities.
• Drive recruitment, onboarding, training, and retention in cooperation with HR partners.
• Promote diversity, equity, inclusion, and belonging for all employees.
• Maintain high ethical standards, transparency, and accountability in all business practices.

• Builds and maintains strong relationships with customers, partners, and stakeholders to deliver reliable IT services across the Network.
• Monitors and enforces service level agreements (SLAs) for the IT operations unit.
• Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience.
• Works collaboratively with IT leadership to implement new technologies or process enhancements.
• Tracks and reports key performance indicators (KPIs), metrics, and dashboards.
• Keeps up to date with changes in laws, regulations, and technologies that may affect IT services and informs senior management.

• Leads development and maintenance of comprehensive documentation of IT operations policies, processes, and systems.
• Ensures crucial technical knowledge is accessible and understood by stakeholders.
• Cultivates a culture of mentorship and continuous skill development.
• Champions initiatives for knowledge sharing, coaching, and on‑the‑job learning.
• Ensures end‑user communications are timely, transparent,…