Desktop Support Specialist
Job in
Hayward, Alameda County, California, 94557, USA
Listed on 2026-05-23
Listing for:
Sharp Brains
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Respond to and resolve Tier 2 support requests escalated from Tier 1.
- Provide hands‑on support for desktops, laptops, printers, mobile devices, and other peripherals.
- Troubleshoot OS, application, and network‑related issues (Windows/Mac environments).
- Install, configure, and update software and hardware as required.
- Support Microsoft 365 applications, Active Directory, and other enterprise tools.
- Handle user account setups, password resets, and permission/access issues.
- Collaborate with other IT teams or vendors to resolve complex incidents.
- Document all support activities in the ticketing system and follow escalation procedures.
- Proven experience in Tier 2 desktop or end‑user support roles.
- Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
- Familiarity with ITSM platforms like Service Now or similar.
- Good understanding of networking basics (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests.
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