Director of Business Operations; Administrator II - San Francisco Bay Region Network

Application Process

To be considered, applications must be submitted directly to the Director of IT Business Operations Job Posting.

Starting salary depends on qualifications and experience and is anticipated to be in the range of $11,713.00 - $12,946.00 per month ($ - $ annually).

Cal State East Bay offers a broad range of benefits including medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

Administrator II

Cal State East Bay’s main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. The university has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system.

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leavemanagement, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay, San Francisco State University, and Sonoma State University.

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.

The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations.

Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes.

• Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
• Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking.
• Manage resource planning, position control, and hiring processes across SFBRN IT, ensuring strategic deployment and optimal support of campus and Network initiatives.
• Continuously improve and document business processes, driving process automation, compliance, and efficiency.
• Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
• Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
• Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
• Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

• Lead, supervise, and mentor the IT Operations team, cultivating a high-performing and customer-oriented culture.
• Guide professional development, establish clear performance measures, and ensure staff effectively and equitably support the needs of all Network universities.
• Drive staff recruitment, onboarding, training, and retention, in cooperation with HR partners.
• Promote an environment that values diversity, equity, and inclusion and fosters a sense of belonging for all employees.
• Maintain high ethical standards, transparency, and accountability in all business practices.

• Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable IT operations services are delivered to all stakeholders.
• Monitors and enforces service level agreements (SLAs) for the IT operations unit.
• Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience within IT operations management.
• Works collaboratively with the IT leadership team to implement new technologies or process enhancements.
• Tracks and reports on key performance indicators (KPIs), metrics, and dashboards for IT operations.
• Keeps up to date with changes in laws,…