IT Technician; Help Desk - Linux Focus

Hayward, California, United States - Full-time

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best‑in‑class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

We’re looking for a highly technical, hands‑on IT Technician to support Skydio’s manufacturing environment in Hayward. This role focuses on deep troubleshooting, Linux support, identity systems, and network triage. You’ll be the frontline technical expert for employees, diagnosing complex issues across Linux systems, identity platforms (Okta, Jump Cloud), and on‑prem network infrastructure. This role is critical to keeping our manufacturing environment running smoothly and requires someone comfortable going deep technically while still being highly responsive and collaborative.

Onsite – 5 days/week, Monday‑Friday: 3:30 pm – 12 am, Skydio Manufacturing (Hayward, CA)

• Advanced Endpoint & OS Support (Linux first)
  • Troubleshoot complex issues across Linux (primary), macOS, and Windows systems.
  • Support engineering and manufacturing workflows running on Linux machines.
  • Perform system provisioning, reimaging, patching, and hardware diagnostics.
• Identity & Device Management (Okta + Jump Cloud)
  • Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues).
  • Troubleshoot SSO and access related issues across integrated applications.
  • Ensure endpoints are properly enrolled, compliant, and operational.
• Network Troubleshooting & Support
  • Act as first responder for network‑related issues onsite.
  • Troubleshoot connectivity problems (wired & wireless).
  • Assist with switch troubleshooting (ports, VLANs, cabling), wireless network issues, and identifying outages or degraded performance.
  • Partner with the Network Engineer on escalations and implementations.
• Hands‑On IT Operations
  • Support hardware lifecycle (deployment, repair, replacement).
  • Assist with manufacturing floor IT needs and rapid response issues.
  • Own problems end‑to‑end, not just ticket resolution.
  • Document troubleshooting steps, fixes, and recurring issues.
  • Contribute to internal knowledge base and process improvements.
  • Identify patterns and proactively reduce repeat issues.

• Technical Experience
  • 4+ years in a technical IT support role (not entry‑level help desk).
  • Strong hands‑on experience with macOS and Windows support.
  • Experience with Okta (SSO, MFA, lifecycle management).
  • Experience with Jump Cloud or similar device management tools.
  • Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching basics, connectivity problems across endpoints.
• Mindset & Approach
  • Strong problem solver who can go beyond surface‑level fixes.
  • Comfortable working in a fast‑paced, high‑interruption environment.
  • Proactive – identifies issues before they become recurring problems.
  • Team‑oriented and able to work closely with engineering and IT.

• Experience in manufacturing or lab environments.
• Exposure to scripting/automation (Bash, Python, etc.).
• FAA Part 107 certification encouraged for all Skydio employees and required for certain positions.

Annual base salary range: $90 000 – $120 000. Compensation may vary based on skill level and experience. The package includes competitive base salary, equity (stock options), and comprehensive benefits, including paid vacation, sick leave, holiday pay, and a 401(k) savings plan. Relocation assistance may be provided for eligible roles.

At Skydio we believe that diversity drives innovation. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local anti‑discrimination laws.

For positions located in the United States, Skydio, Inc. uses E‑Verify to confirm employment eligibility. Please visit https://(Use the "Apply for this Job" box below). for more information.