Senior Technical Program Manager, Systems and Business Process Review
Listed on 2026-07-03
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IT/Tech
Change Management, Business Systems & Technology Analysis, IT Business Analyst
As the TPM (Systems & Business Process Review), you will play a critical role in evaluating and optimizing Manufacturing Business Processes including Production Planning, Manufacturing Execution, Equipment & Asset Management, Manufacturing Quality, Logistics processes and relevant Business Application Systems. This role will serve as a champion of change management, working with cross-functional teams to assess existing workflows, identify business needs at scale, and recommend and lead structured improvements that enhance scalability, cost-effectiveness, and operational excellence.
In this role, you will collaborate closely with stakeholders across all Manufacturing Operations teams, leveraging your experience scaling complex manufacturing environments. This role requires a targeted balance of Lean methodologies and continuous improvement alongside expertise in SAP/ERP systems to ensure process optimizations are seamlessly integrated into our Business Application Systems.
Responsibilities- Lead Business Process Reviews across Manufacturing Operations, analyzing end-to-end workflows and identifying opportunities for standardization, simplification, optimization, and scalability.
- Partner with business stakeholders to define future-state processes, operational requirements, success criteria, and key performance metrics.
- Program manage the Systems Pillar of the Zoox Production System (ZPS), ensuring effective implementation, integration, adoption, and sustainment of business systems.
- Drive cross-functional alignment across Business, Biz Apps, IT, HR, Legal, and other stakeholders to translate operational needs into process and system solutions.
- Develop and execute change management, communication, and adoption strategies to support successful deployment of new systems, processes, and operating models.
- Facilitate workshops, stakeholder reviews, and continuous improvement activities, while monitoring process effectiveness, compliance, adoption metrics, and post-implementation outcomes.
- Bachelor's degree in Business Administration, Engineering, Information Systems, Operations Management, Program Management, or a related field.
- 8+ years of experience leading business process transformation, enterprise systems implementations, or large-scale cross-functional programs in a manufacturing, operations, or technology environment.
- Demonstrated experience analyzing and redesigning business processes, translating operational requirements into scalable system and process solutions.
- Strong understanding of enterprise business systems, including ERP, Quality Management Systems, PLM, MES, or related platforms in a manufacturing and logistics environment.
- Excellent analytical skills with the ability to assess complex processes and develop actionable recommendations.
- Strong written and verbal communication skills, with the ability to convey technical information effectively.
- SAP Certified Application Associate in relevant modules.
- Master's degree in Business Administration, Engineering, Program Management, etc.
- PMP, PgMP, or similar project management certification.
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