UX​/UI DESIGNER

Description

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day.

GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks.

This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit

Full-time

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day.

GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks.

This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit

The UI/UX Designer is responsible for researching, analyzing, designing, and improving user experience across GLS digital products. This role works closely with Product Managers, Business Analysts, Developers, and stakeholders to translate business requirements and user needs into intuitive, accessible, and visually engaging user experiences. The UI/UX Designer conducts user research, creates wireframes and prototypes, validates designs through usability testing, and ensures consistency with the organization's design standards.

Reporting to the VP of IT Services and partnering closely with the Product Manager, this position plays a key role in defining the GLS US digital products while ensuring consistency, usability, and accessibility across the organization. This individual operates within a leadership structure that extends from the VP of IT Services to the CTO of North America, ensuring alignment with the enterprise technology strategy.

• Conduct user research through interviews, surveys, usability testing, and stakeholder workshops.
• Analyze user behavior, customer feedback, analytics, and support requests to identify usability issues and opportunities for improvement.
• Create user personas, journey maps, empathy maps, and user flows.
• Recommend UX improvements based on research findings and industry best practices.

• Design wireframes, mockups, interactive prototypes, and high-fidelity UI designs for web and mobile applications.
• Create intuitive, user-centered interfaces that align with business objectives.
• Ensure designs follow accessibility (WCAG), usability, and responsive design principles.
• Maintain visual consistency with GLS branding and design standards.

• Develop, maintain, and evolve the GLS US Design System.
• Create reusable UI components, templates, interaction patterns, and design guidelines that promote consistency across all digital products.
• Partner with Engineering to ensure design components are implemented accurately and remain synchronized with development.
• Establish standards for typography, spacing, color palettes, iconography,…