Lead CRM Software Developer; Software Developer IV; San Francisco Bay Region Network

Apply now Job no: 562425
Work type: Staff
Location: East Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $8,231.00 per month to $10,647.00 per month (Step 1 - Step 14).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position will have a designated home campus within Cal State East Bay.

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

Please Note:
Review of applications will begin on October 10, 2026.

Reporting to and with minimal supervision from the Senior Director of ERP Applications and Business Intelligence, the Lead CRM Software Developer provides technical leadership for the development, deployment, and optimization of customer relationship management (CRM) applications across California State University East Bay (CSUEB), San Francisco State University (SFSU), Sonoma State University (SSU), and their auxiliaries.

The position leads a team of developers and application administrators, oversees all project phases from requirements to deployment, ensures code quality and compliance, and supports integration with other enterprise systems. The lead collaborates with campus partners and stakeholders to maximize CRM strategic value.

• Provides technical leadership and champions continuous improvement and modernization of CRM platforms across the Network universities.
• Coordinates cross-functional development efforts to support the successful completion of complex and high-impact CRM features and initiatives.
• Leads the CRM software development team in designing, developing, maintaining, and scaling complex CRM applications and solutions.
• Leads production support, including incident triage, root cause analysis, escalation coordination, technical troubleshooting, and post-incident remediation to ensure system stability and service continuity.
• Evaluates complex technical requirements and provides expert technical guidance and recommendations regarding application design, priority features, integrations, development approaches, and technical enhancements.
• Leads and oversees code reviews, testing, and implementation of new releases and ensures development activities are consistent with applicable technical standards, guidelines, and best practices.

• Consults with business analysts, product owners, technical teams, and other stakeholders to analyze requirements and recommend appropriate technical solutions.
• Provides expert technical guidance and support for complex…