Program Manager, Youth Services

Program Manager of Youth Services Job Summary

This position provides leadership, support, and oversight to all direct service personnel within youth prevention and outpatient. The role manages staff engagement, including hiring, training, coaching, performance reviews, and enforcement of program rules. It ensures adherence to all program and agency policies and procedures to deliver high‑quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.

This supervisory position also requires 8‑10 hours of direct client billable services.

• People Management – hire, train and develop a high‑performing Direct Service team
• Client Care and Services – ensure a high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance – follow and enforce program policies and procedures

• Recruit, interview, and hire direct service positions in coordination with the ADOPP.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours.
• Daily review of timecards, correct missed punches and approve time‑off requests as appropriate.
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback, manage performance, and facilitate professional development for direct service staff, with assistance from the Associate Director of Outpatient and Prevention.
• Develop, maintain, and ensure compliance with the Horizon Services employee handbook.
• Oversee the process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.
• Engage in community outreach with staff through onsite school visits and attend events.

• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on‑call consultation and support for direct service staff.
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improving services as needed.
• Provide crisis support intervention and de‑escalation of conflict as needed.
• Ensure orientation is provided for all new clients within the required timeframe.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.

• Provide periodic inspection of grounds and facility to assure security and safety.
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities.
• Facilitate conflict‑resolution meetings with staff and clients as needed.
• Maintain punctuality and attendance to perform duties as scheduled.

• Enforce and reinforce program policies and procedures, and assist in creating updated policies and procedures.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Receive, acknowledge, and address client complaints in a timely manner.
• Ensure adequate documentation of services by direct service staff and perform random audits of files.
• Maintain a working knowledge of recovery and evidence‑based practices, as well as contract requirements.
• Perform other support and supervisory duties as assigned by the Program Director.

• Builds Effective Teams – builds strong‑identity teams that apply their diverse skills and perspectives to achieve common goals, establishes shared objectives and morale, and fosters open dialogue and collaboration.
• Service Delivery – provides a range of brief, focused prevention, treatment and recovery services, as well as longer‑term treatment and support for clients with persistent illnesses; applies a person‑based approach rather than a disciplinarian, rules‑driven model.
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions, looking beyond the obvious and not stopping at the first answer.
• Optimizes Work Processes – knows the most effective and efficient processes to get things done, focusing on continuous improvement and service delivery; identifies and creates…