Program Manager

Job Title

Program Manager

Hayward, CA Cronin House

ADA/FEHA Compliance Notice:
Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources.

For Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment). The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

• People Management - hire, train and develop a high performing Direct Service team
• Client Care - ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance - follows and enforces program policies and procedures

• Recruit, interview, and hire direct service positions in coordination with the ADIOS.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours.
• Daily review of timecards, correct missed punches and approved time off requests as appropriate.
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff, manage performance and professional development processes with assistance from ADIOS.
• Develop, maintain, and ensure compliance with Horizon Services employee handbook.
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.
• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on‑call consultation and support for direct service staff during non‑regular work hours.
• Manage medication storage and dispensing operations, including oversight of ongoing maintenance, inspection, training for staff, documentation and inventory management.
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed.
• Provide crisis support intervention and de‑escalation of conflict as needed.
• Ensure orientation is provided for all new clients within required time frame.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.
• Assess, prioritize, and plan case management referrals and facilitate connecting to off‑site resources and care. Assist clients to access outside services as needed/assigned.
• Provide periodic inspection of grounds and facility to assure security and safety.
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities.
• Facilitate conflict resolution meetings with staff and clients as needed.
• Punctuality and attendance to perform duties as scheduled.
• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures.
• Participate in regular staff meetings, clinical supervision, and training.
• Receive, acknowledge and address client complaints in a timely manner as needed.
• Ensure adequate documentation of services by direct staff, perform random audit of files.
• Maintain a working knowledge of recovery and evidence‑based practices, as well as contract requirements.
• Other support and supervisory duties as assigned by the ADIOP and/or CPO.

• Builds Effective Teams – Builds strong‑identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
• Service Delivery – Provide a range of brief, focused prevention,…