Warehouse & Delivery Manager

Fulfillment Manager

Crafty Hayward, California, United States

Who We Are:

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Hayward, CA

As our Fulfillment Manager
, you are the bridge between strategy and execution. Reporting to the General Manager, you will oversee the total lifecycle of our on-site operations—from the warehouse floor to the final delivery mile.

You’ll be responsible for the financial health and operational excellence of our three core divisions:
Route Merchandising/Delivery, Equipment & Service, and Fulfillment. We need a manager who is as comfortable coaching a field team as they are defending a budget. Your goal? Driving efficiency through data-backed decisions and a relentless focus on "what's next."

• Fulfillment managers act decisively, innovate, and continuously improve, ultimately leading to enhanced operational efficiency, and overall success in their roles.

• Fulfillment managers demonstrate a strong understanding of the company's overall business goals and translate them into actionable strategies. This includes a commitment to data fluency — using operational metrics to drive decisions — and a proactive approach to process documentation, ensuring SOPs are current, accessible, and consistently followed across the team.
• Fulfillment managers demonstrate exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.

• Fulfillment managers demonstrate accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering trust, and contributing to operational efficiency.
• Fulfillment managers demonstrate a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.

• Fulfillment managers create a culture of ownership, accountability, and continuous improvement. They coach and develop leaders and associates through regular feedback, performance management, clear expectations, and recognition. They address performance concerns promptly, hold teams accountable to operational standards, and foster an environment where safety, quality, attendance, and customer service are everyone's responsibility.

• Multi-Unit Operational Leadership: 10+ years of experience managing complex, multi-disciplinary teams (Warehouse, Field Techs, and Drivers) in a high-stakes logistics or F&B environment.
• P&L & Budgetary Ownership: A proven track record of managing operational expenses and hitting aggressive financial targets without compromising service quality.
• Process Engineering: Demonstrated success in building and scaling SOPs within a "pivot-heavy" environment—you don't just follow the playbook; you write it.
• Data Fluency: Expert ability to translate "floor noise" and raw KPIs into clear, executive-level insights that drive better…