Early Childhood Quality Assurance Coordinator

Early Childhood Quality Assurance Coordinator

Hayward, CA (Foothill)

Full-time

Under the direct supervision of the Supervisor, Family Support Services (FSS) Program, the Early Childhood Quality Assurance Coordinator provides programmatic, operational, and quality support to the FSS team to ensure compliance with program standards, quality assurance practices, and effective service delivery. This position serves as a key support resource to Case Managers by assisting with workflow coordination, chart oversight, data quality monitoring, compliance activities, and administrative functions that strengthen program operations and client services.

The Quality Assurance Coordinator plays an essential role in maintaining documentation accuracy, supporting staff onboarding and training, promoting best practices in case management and early childhood services, and assisting leadership with daily program operations, reporting, and quality improvement initiatives. This position maintains a reduced caseload of approximately five families while balancing operational and quality assurance responsibilities. Direct service responsibilities are secondary to operational and quality assurance functions and may be adjusted based on program needs.

This position does not provide direct supervision of staff but serves as a functional lead and quality support resource for the Family Support Services team. It is ideal for a detail-oriented and collaborative professional who is passionate about improving service quality, supporting staff success, and strengthening outcomes for children and families.

Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

About TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.

Benefits: We offer excellent benefits, including medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

Compensation: $27.35 - $35.56 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

• Conduct quality assurance and compliance activities in accordance with agency policies, program standards, grant requirements, regulatory expectations, and accreditation requirements.
• Perform routine audits and reviews of client records, electronic health records (EHRs), billing documentation, assessments, screenings, referrals, and other program records to ensure accuracy, completeness, timeliness, and compliance with organizational and funding requirements.
• Monitor staff documentation practices, data collection processes, billing activities, and case management workflows to ensure adherence to program standards, best practices, and quality expectations.
• Track, communicate, and follow up on documentation deficiencies, corrective actions, and compliance concerns to support timely resolution and continuous improvement.
• Analyze audit findings, documentation trends, workflow challenges, and performance data; identify opportunities for improvement and provide recommendations to the Program Supervisor.
• Assist in maintaining program performance measures, quality benchmarks, data integrity, and continuous quality improvement (CQI) initiatives.
• Support accurate…