Inside Sales Representative

Company Description

Advantage Electric Supply (AES) is a customer-focused electrical distributor serving OEMs and their manufacturing partners throughout the Bay Area. Our success is built on responsiveness, product expertise, strong vendor partnerships, and an unwavering commitment to customer service.

We are seeking a motivated and detailed-oriented Inside Sales Representative to join our growing team. This position plays a critical role in supporting our customers, outside sales team, procurement department, and warehouse operations by providing timely quotations, order processing, and exceptional customer support.

The Inside Sales Representative serves as a primary point of contact for customers, handling quotations, sales orders, product inquiries, and order follow-up. The ideal candidate is organized, customer focused, and capable of managing multiple priorities in a fast-paced distribution environment.

• Respond promptly to customer inquiries via phone and email.
• Prepare and submit quotes (RFQ's) accurately and efficiently.
• Process customer purchase orders and sales orders.
• Provide customers with pricing, product availability, lead times, and delivery information.
• Maintain regular communication regarding open orders and shipment status.
• Recommend alternative or value-engineered products when appropriate.
• Develop and maintain strong customer relationships that drive repeat business.

• Enter and manage orders within the ERP system.
• Verify pricing accuracy and margin expectations.
• Coordinate with procurement to expedite orders and resolve supply chain issues.
• Follow up on backorders and communicate to customers.
• Assist with return authorizations (RMA's) and credit requests.
• Partner with outside sales representatives to support customer accounts and project opportunities.
• Work closely with purchasing, accounting, and warehouse personnel to ensure customer expectations are met.
• Coordinate priority shipments, will-call orders, and emergency requests.
• Support company marketing initiatives, customer events, and trade shows when needed.

• Identify opportunities to increase sales with existing accounts.
• Assist in prospecting and developing new customer relationships.
• Participate in manufacturer product training and sales meetings.
• Stay informed on new products, pricing changes, and industry trends.

• 1-3 years of inside sales, customer service, account management, or electrical industry experience preferred.
• Experience in electrical distribution, construction supply, industrial sales, or related industries is highly desirable.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office, Outlook, and ERP systems.
• Ability to prioritize multiple projects while maintaining accuracy.
• Strong problem-solving skills and attention to detail.
• Positive attitude and team-oriented mindset.

• Knowledge of electrical products, control components, wire & bus bar, and/or industrial automation products.
• Experience preparing quotations and managing customer projects.
• Previous experience supporting contractors, industrial accounts, or OEM customers.

• You respond quickly and professionally to customers.
• You thrive in a fast-paced, team-oriented environment.
• You take ownership of customer issues and follow through to resolution.
• You build trust with customers, vendors and coworkers.
• You are eager to learn products and grow your sales career.
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and holidays
• Ongoing manufacturer and product training
• Career advancement opportunities within AES

$55,000 - $75,000 base annually plus bonus opportunities, depending on electrical industry experience.