Account Manager

Overview

Account Manager

High-Level Role

Summary:

Oversee daily security operations for a large-scale facility operating 24/7 security coverage totaling approximately 1,800 hours per week. Responsible for leading a team of Security Officers and Shift Supervisors while ensuring operational excellence, client satisfaction, staffing stability, and compliance with post orders and site procedures.

• Strong leadership presence
• Highly organized and detail-oriented
• Able to manage multiple priorities simultaneously
• Calm under pressure
• Solutions-oriented mindset
• Excellent communication skills
• Strong conflict resolution abilities
• Experience managing large security teams
• Comfortable working in outdoor operational environments
• Strong client-facing professionalism
• Strong interpersonal and relationship-building skills
• Ability to effectively lead a highly diverse workforce across multiple age groups, backgrounds, and experience levels
• High emotional intelligence and adaptable communication style
• Ability to build trust, accountability, and employee engagement within a large team environment

• Supervise and develop Security Officers and Shift Supervisors
• Conduct coaching, disciplinary actions, and performance evaluations
• Maintain high visibility with both employees and client leadership
• Build a culture of accountability, professionalism, and customer service
• Lead by example in a fast-paced operational setting
• Drive employee engagement and retention
• Effectively communicate with and motivate employees ranging from entry-level staff to experienced professionals and retired veterans
• Foster an inclusive, team-oriented work environment that promotes professionalism and operational consistency

The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and is driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.