Senior Service Technician

Sterling Design Support Services (SDS2), a unit of iQuasar LLC for one of their clients, is seeking to fill the " Senior
Service Technician Position".

• Position : Senior
  Service Technician
• Location:
  
  Hayward CA
• Position Type:
  Onsite

Job Summary

Responsible for providing start-up, warranty, preventive maintenance and repair of chillers, cooling towers, heat pumps, and related equipment. Identity and/or repair replacement needs; provide necessary information on the proper uses of the equipment, and assisting in other skilled trades as required.

Technical

• Perform equipment startup, warranty, preventive maintenance, and repair by verifying equipment is installed, programmed and operating to manufacturer's Installation & Operation Manuals (IOM's) and published specifications.
• Equipment includes but is not limited to all the equipment on CHC's line card: pumps, boilers, water heaters, Flow Therm package systems, chillers, cooling towers, heat pumps, and VFD's.
• Set-up communications between equipment and troubleshoot interface with Building Management Systems.
• Add manufacturer recommended hardware components in the field when needed.
• Perform wiring or rewiring between electrical panels and CHC equipment as required.
• Provide feedback to Sales and Management of other billable service opportunities at customer sites.
• Follow all OSHA, NFPA, Local, CHC and site-specific Safety requirements and training.
• Train and mentor less senior technicians as needed.
• Update equipment system software as required.
• Troubleshoot systems utilizing diagnostic tools such as data loggers, multi-meters, process meters, laser alignment tools, and combustion analyzers.
• Keep up to date on the equipment on CHC's line card.
• Provide start-up, operating, and maintenance training for the customer, and/or technical direction.
• Attend factory schools, virtual or in person, for training as assigned.
• Pursue additional formal education as needed, and reimbursed (per handbook) by, CHC.

Customer Service

• Provide telephone support for start-up and troubleshooting.
• Present a professional, positive, and helpful attitude always when with customers and co-workers. Exhibit an understanding of human relations and functions as a "team player".
• Observe additional maintenance needs requiring attention and report those to the appropriate supervisor and a recommendation of necessary/needed replacement parts/equipment.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Technical

• Perform equipment startup, warranty, preventive maintenance, and repair by verifying equipment is installed, programmed and operating to manufacturer's Installation & Operation Manuals (IOM's) and published specifications.
• Equipment includes but is not limited to all the equipment on CHC's line card: pumps, boilers, water heaters, Flow Therm package systems, chillers, cooling towers, heat pumps, and VFD's.
• Set-up communications between equipment and troubleshoot interface with Building Management Systems.
• Add manufacturer recommended hardware components in the field when needed.
• Perform wiring or rewiring between electrical panels and CHC equipment as required.
• Provide feedback to Sales and Management of other billable service opportunities at customer sites.
• Follow all OSHA, NFPA, Local, CHC and site-specific Safety requirements and training.
• Train and mentor less senior technicians as needed.
• Update equipment system software as required.
• Troubleshoot systems utilizing diagnostic tools such as data loggers, multi-meters, process meters, laser alignment tools, and combustion analyzers.
• Keep up to date on the equipment on CHC's line card.
• Provide start-up, operating, and maintenance training for the customer, and/or technical direction.
• Attend factory schools, virtual or in person, for training as assigned.
• Pursue additional formal education as needed, and reimbursed (per handbook) by, CHC.

Customer Service

• Provide telephone support for start-up and troubleshooting.
• Present a professional, positive, and helpful attitude always when with customers and co-workers. Exhibit an understanding of human relations and functions as a "team player".
• Observe additional maintenance needs requiring attention and report those to the appropriate supervisor and a recommendation of necessary/needed replacement parts/equipment.

Administration

• Submit timely reports.
• Responsible for maintaining inventory and required maintenance of issued tools and equipment.

Miscellaneous

• Always work safely.
• Adhere to department and company policies and procedures.
• Willing/able to work autonomously with minimum supervision while working on assignment(s).
• Based upon business needs, you may be required to work overtime.
• Adhere to company policy regarding rest and meal breaks.
• If necessary, ability to work out- of- town and stay overnight to complete work.
• Maintain company vehicle by following the vehicle manufacturer's suggested maintenance intervals.

Competencies

• Customer/Client…