Equipment & Service Technician; Beverage Industry

Overview

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it s our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

We are seeking a Service Technician to join our San Francisco market operations team, reporting to the Fulfillment Manager. This is a full-time, on-site role, requiring availability Monday through Friday, with travel to client offices within the Bay market.

• Diagnose & Repair: Troubleshoot and repair a variety of coffee, espresso, water and ice equipment, ensuring top-notch performance.
• Customer Interaction: Communicate clearly with customers, explaining diagnoses and repairs to ensure they’re informed and satisfied.
• Support: Provide expert telephone support, guiding customers through troubleshooting steps.
• Installation: Assist with the installation of large or heavy equipment, ensuring seamless operation from day one.
• Service Calls: Conduct both phone and on-location service calls, delivering professional service with a personal touch.
• Inventory: Maintain proper inventory of parts and filters in your service vehicle to support first-visit repairs for our clients.
• Ticket Management: Manage and update work order ticket flow in our ticketing system.
• Training: Help support equipment maintenance training for service technicians and other Crafty team members.

• Industry
  
  Experience:
  
  Previous experience in a related field is essential. A strong passion for coffee and a keen interest in learning about coffee and espresso machines are also important.
• Customer Service Excellence: You have a natural ability to ask the right questions, listen actively, and resolve customer concerns with empathy and professionalism.
• Detail-Oriented: You’re meticulous, with a sharp eye for detail that ensures every repair is done right the first time.
• Adaptability: You’re open to learning new techniques and approaches, and you’re flexible in adjusting to evolving needs.
• Team Player: Collaboration is key – you work well in a team environment and contribute to a positive workplace culture.
• Efficiency: You can keep up with the demands of a fast-paced environment without sacrificing quality.
• Coaching
  
  Skills:
  
  You enjoy helping others build out their skills and demonstrate patience when introducing teammates to new experiences.

• Proven technical experience in a service or technical position.
• Strong customer-centric focus with excellent customer service skills.
• A valid Driver’s License with a clean driving record is essential for on-site service calls.
• Physical capability to lift up to 50 lbs and remain on your feet for extended periods.
• An inquisitive mind paired with a strong willingness to learn and grow professionally.
• Flexibility and problem-solving skills allow you to adapt to varying challenges and deliver effective solutions.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

• Goal #1: First-Time Fix: by the 60 day mark our technicians will need to show their…