Overnight Case Management Specialist

Overnight Case Management Specialist

FESCO Les Marquis
- Hayward, CA 94541

Salary Range $21.18 - $21.80 Hourly Position Type Full Time Job Shift Any Education Level High School

Travel Percentage Up to 25% Category Nonprofit
- Social Services

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

The Case Management Specialist supports residents at Les Marquis House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out program guidelines and schedules, handle crisis situations, and assist residents as needed.

We are currently seeking candidates for the following shifts (

Note:

Schedule may vary based on program need):

Saturday and Sunday 12:00 a.m.

- 8:00 a.m.

This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.

This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Case Management
• Screen applicants via phone interviews; record documentation; refer to Program Manager as appropriate.
• Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
• Research and provide referral sources for residents.
• Assist residents on accomplishing weekly Action Plan goals established with Program Manager; collect all documentation as needed; record daily plans and activities in case notes
• Respond to resident requests; provide guidance and direction to residents in support of their action plans
• Complete follow-up forms for former resident calls as received
• Maintain resource binder with up-to-date materials as received
• Maintain Master Log binder with updated forms
• Make copies of forms needed for day to day operations and case management
• Document case management services and complete service log
• Supervise Facility and Resident House Activities
• Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)
• Handle crisis situations: illness, emergencies, etc.
• Monitor resident signing in and out of facility, and meal logs
• Receive, sort and store/dispense donated items; fill out donation paperwork
• Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled
• Inspect and sign off on resident chores
• Carry out facility guidelines and schedule
• Accomplish all items on daily shift checklist
• Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes
• Food Services
• Maintain kitchen area as specified on shift checklist
• May support with preparing breakfast/dinner for 20+ residents. Follow FESCO guidelines on cooking healthy meals.
• Check off meals in the roster and ensure that residents sign up for meals and saved plates.
• HMIS Data Input
• Responsible for entering data recorded on HMIS Intake and Exit Forms for all residents.

Other

• Facilitate or lead life skills workshops for residents
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate
• Other miscellaneous duties as appropriate
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on…