AAA - Tow Truck Driver

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership‑based organization that has served our Members for over a century: from our legendary roadside assistance and award‑winning insurance products to free travel planning and new innovations.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon the position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Benefits – Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – Team members accrue paid time off monthly. Depending on the position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
• Free AAA Classic Membership.
• Product Discounts.
• Tuition Reimbursement Program.

Driving and operating a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

• Driving and operating a service vehicle (i.e. flat tire changes, lock‑out, fuel delivery services, etc.)
• On‑scene time interacting with customer/establishing rapport, building relationships, trust and problem solving.
• Leverages sales skills for offering products and services from AAA to member during service interaction.
• Utilizing on‑board computer, radio communications, and mapping systems.
• Completion of daily paperwork (i.e. call‑logs, battery invoices, cash receipts, etc.).

• Clear and proficient verbal and written communication even under pressure.
• Common knowledge of vehicle components and the common reasons for vehicle failure.
• Demonstrates problem‑solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately.
• Ability to drive a manual/automatic shift vehicle.

• Must possess a valid driver’s license with a safe driving record.
• Two (2) years of experience in a customer‑contact role.
• Provide a photograph for identification purposes.

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy and hazardous.

#ERS – $27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives.