Alameda Assistant Operations Manager

About America West Medical Transportation, Inc.

AtAmerica West Medical Transportation, we are morethan a transportation service; we are a community partner dedicated to improving lives and helping individuals thrive.

By embracing the spirit of community service and giving, wecan create a healthier, more connected society.

We are hiring drivers to transport wheelchair patients or stretcher patients in specially equipped vehicles.

This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.

Core Values

Commitment to Customers
-We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.

Respectful
-We respect each other and achieve together what no individual can do alone.

Dependability
-We are committed to exceptional service delivery, on time and following up on what must be done.

Integrity
-We are vigilant and committed to safety and preparedness in the fulfillment of our duties.

Accountability
-We take ownership for what we do and take pride in how we do it.

The Assistant Operations Manager (AOM) plays a vital leadership role in directing daily transportation operations to ensure the safe, punctual, and high-quality transport of all program participants. Reporting directly to the Operations Manager, the AOM oversees driver performance, monitors fleet dispatch, and supports regulatory compliance while fostering a compassionate service environment. This position requires hands-on leadership, strong logistics capabilities, and a minimum of one year of experience working with elderly individuals .

Work Location: Field Operations – Alameda (Occasional overnight travel required)

• Support the Operations Manager in conducting annual and periodic driver performance evaluations.
• Provide continuous coaching, oversee driver field protocols, and assist in managing personnel issues or corrective action documentation.
• Promote high standards of safety, professional conduct, and patient-centered service across the driver team.
• Collaborate with the Transportation Coordinator to review daily route schedules for maximum efficiency and coverage.
• Monitor real-time transit status, route adjustments, and schedule adherence to ensure timely arrivals and departures.

• Represent the transportation department in required PACE interdisciplinary team (IDT) meetings, staff briefings, and quality improvement committees.
• Build strong, professional relationships with participants, families, healthcare providers, and senior center administrators.
• Promptly investigate and resolve participant grievances, conducting service recovery calls as appropriate to maintain high service satisfaction.

• Assist in maintaining an operational fleet of lift-equipped vans, ADA-accessible minibuses, and ambulatory vehicles.
• Ensure precise management of transportation logs, fuel card tracking, preventative maintenance schedules, and mileage records.
• Uphold strict organizational policies, safety standards, and state/federal regulatory guidelines.
• Assist in organizing quarterly driver safety training sessions and facilitate necessary retraining programs.
• Oversee accurate, timely data entry within the File Maker management system.

• Serve as a back-up driver during peak service demand, emergency coverage needs, or staffing shortages.
• Support process-improvement initiatives and contribute to strategic operational goals assigned by leadership.

• Valid state…