Director of Storage Operations

Director of Storage Operations

Lawson Drayage is seeking a Director of Storage Operations to oversee and grow the company's warehouse and storage business across multiple locations, including Hayward, Sacramento, Nevada, Stockton, and future expansion markets such as Houston.

Storage revenue has become a significant and growing part of Lawson's business, and this role will be responsible for bringing structure, consistency, accountability, and strategic oversight to all storage operations. The Director of Storage Operations will manage storage processes across all facilities, support customer agreements, oversee invoicing, implement improved tracking systems, monitor market pricing, and ensure Lawson is operating efficiently while charging appropriate market rates.

Key responsibilities include:

• Oversee storage operations across all Lawson warehouse and storage facilities, including Hayward, Sacramento, Nevada, Stockton, and future locations such as Houston.

• Develop consistent storage procedures across all locations while accounting for site-specific requirements, customer needs, equipment types, and facility capabilities.

• Work with local warehouse employees and division managers to ensure customer equipment is properly received, stored, tracked, protected, documented, and released.

• Conduct regular reviews of storage yards and warehouses to ensure organization, accuracy, safety, and efficient use of space.

• Help establish storage capacity planning for each facility and provide visibility into current occupancy, future availability, and upcoming customer needs.

• Lead the selection, implementation, and management of a Warehouse Management System or similar tracking platform to better manage customer equipment.

• Develop a standardized process for tracking equipment from receipt through storage, movement, billing, and release.

• Ensure each stored item has accurate location information, customer identification, photos, condition reports, dimensions, billing status, and supporting documentation.

• Create clear reporting tools for management, operations, customers, and accounting.

• Work with internal teams to improve accuracy and reduce manual tracking, duplicate entry, missed billing, and customer disputes.

• Take responsibility for storage invoicing across all facilities.

• Work with accounting and operations to ensure invoices are accurate, timely, and supported by proper documentation.

• Review monthly storage billing to confirm all stored equipment is being invoiced correctly based on customer agreements, square footage, unit pricing, minimums, handling charges, and other applicable terms.

• Develop procedures to prevent missed invoices, duplicate billing, incorrect rates, and billing for items no longer in Lawson's possession.

• Maintain clear records for customer storage charges, billing start dates, load-in/load-out dates, and special pricing arrangements.

Contracts and Storage Agreements

• Assist with drafting, reviewing, and managing storage agreements where applicable.

• Work with ownership, legal counsel, insurance providers, and customers to ensure storage agreements properly address pricing, term, liability, insurance requirements, handling charges, billing terms, access requirements, and termination procedures.

• Maintain a central record of active storage agreements, pricing terms, expiration dates, renewal options, and special customer requirements.

• Support negotiations with customers on storage terms, pricing, and scope.

• Monitor market rates for warehouse storage, yard storage, equipment storage, heavy equipment storage, Megapack/BESS storage, and related services.

• Make recommendations to ownership on pricing adjustments to ensure Lawson is charging appropriate market rates.

• Review customer pricing on a regular basis and identify accounts that may need rate increases, updated agreements, or revised billing terms.

• Help develop standard rate sheets for different storage types, including indoor storage, outdoor storage, high-value…