Service Administrator - Level III

DESCRIPTION

We are looking for a talented Service Administrator for our Distribution business in Hazard, KY.

In this role, you will make an impact in the following ways
:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Review and create work orders to ensure accuracy for invoicing and warranty.
• Perform other administrative tasks as needed.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to communicate in a positive and professional manner.
• Previous service-related experience in a truck or auto environment.
• Prior experience in service & repair, or warranty-related fields preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add-on services is a plus.
• High school diploma or equivalent education or experience as required by regulations.

High school diploma or equivalent education or experience to meet applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

• Preferred secondary education but not mandatory if experience exists.
• Minimum of 2 years of experience in the service industry.
• Experience in the service department admin for in-shop, field service and power generation markets.
• Proficient with Microsoft applications.
• Ability to work in a team, adapt to changing priorities and maintain professionalism.

• Job:
  Service
• Organization:
  Cummins Inc.
• Role Category:
  On-site with Flexibility
• Job Type: Office

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/on-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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