IT Support Specialist - Onsite in Perry, KY

IT Support Specialist - Onsite in Perry, KY

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably's Award for Best Global Culture in 2024, 2023, 2022 and 2021 Gold Stevie Award Winner for Great Employers in 2024 and 2022 We foster an exciting culture of creativity, connection, and commitment.

Job Summary

We are looking for an IT Support Specialist to provide technical support and maintain a reliable, secure, and efficient technology environment for employees and business operations. This role focuses on troubleshooting hardware, software, network, and user-access issues while delivering a positive employee experience through responsive and professional support.

Primary Job Responsibilities

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and business applications
• Troubleshoot hardware, software, connectivity, and access-related issues
• Manage user accounts, passwords, and permissions across company systems
• Install, configure, and maintain operating systems, applications, and IT equipment
• Support onboarding and offboarding activities, including device preparation and account setup
• Monitor and track support tickets to ensure timely resolution and communication
• Document technical procedures, solutions, and support activities
• Escalate complex technical issues to senior IT teams when required
• Support cybersecurity practices by following company security policies and reporting risks
• Collaborate with internal teams to improve IT services and user satisfaction

Key Competencies

• Communication
• Team collaboration
• Attention to detail
• Adaptability
• Time management
• Customer focus

Salary Range

The base pay range for this position is up to $21 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.