Case Management Coordinator

About the Organization

Appalachia Service Project, Inc. (ASP) is a Christian ministry, open to all people, that inspires hope and service through volunteer home repair and replacement in Central Appalachia. ASP is a non-profit 501(c)(3) organization. Using the skills and efforts of thousands of volunteers, ASP provides home repair and replacement to low-income households in Central Appalachia.

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

The East Kentucky Case Management Coordinator is part of ASP’s New Build and Disaster Recovery Program and reports to the East Kentucky Regional Director. The Coordinator plays a key role in managing homeowner communications, vetting applications, tracking pre-construction requirements, ensuring grant compliance, and facilitating long-term housing and recovery services. The Coordinator works directly with applicants, homeowners, and community stakeholders to guide families through the program process, communicate timelines and requirements, and connect households with resources—supporting safe, stable homes whether through disaster recovery or critical repairs and home replacements.

This role ensures a consistent, in-person ASP presence in East Kentucky communities, supporting long-term recovery, community engagement, and preparedness for future housing challenges.

Case Management & Client Engagement

• Guide applicants and homeowners through program processes, timelines, and requirements, ensuring transparency and clear communication.
• Maintain accurate paper and electronic case files and documentation for each household, including intake, eligibility, and progress updates.
• Facilitate family vetting, selection, and onboarding, including contracts and customizable selections.
• Maintain a steady pipeline of homeowners ready for program participation through proactive outreach and communication.
• Collect and submit homeowner stories for fundraising, grant reporting, and social media purposes.
• Promote ASP programs to prospective applicants in compliance with fair housing regulations.

Program Management & Administration

• Manage, track, and oversee all homeowner communications, applications, pre-construction requirements, financial stipulations, and programmatic tasks.
• Maintain thorough knowledge of funding requirements, grant reporting obligations, timelines, and deadlines.
• Ensure compliance with ASP’s quality standards and government regulations.
• Support program management and expansion across East Kentucky communities, adapting program parameters to meet local needs.
• Serve as a positive role model for staff and volunteers, demonstrating professionalism, accountability, and alignment with ASP’s mission and values.

Grant Compliance & Financial Oversight

• Track and document grant compliance requirements, including income verification, construction standards, and environmental reviews.
• Assist with grant research, reporting, and documentation to ensure funding requirements are met.
• Support financial tracking, budget adherence, procurement, and stewardship of materials and resources.

Training, Community Engagement & Pipeline Development

• Assist in administering homeowner education and training programs.
• Build and maintain relationships with volunteers, donors, contractors, stakeholders, and community partners.
• Collaborate with partner organizations to share relevant information and maintain transparency.
• Identify and develop new outreach locations and partnerships to strengthen applicant pipelines.

Construction & Field Support

• Coordinate with program staff to ensure smooth operations across construction sites and program locations.
• Assist in pre-communication with volunteer groups, preparing them for their upcoming trip with details on stay, potential projects, etc.
• Communicate effectively with…