BDC - Business evelopment Center

Position: BDC - Business evelopment Center employee
# BDC - Business evelopment Center employee## Tim Short Chevrolet of Hazard 101 Cardinal Dr, Hazard, KY Full Time Tim Short Chevrolet is looking for A Business Development Center (BDC) employee—manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments. They focus on increasing customer satisfaction and dealership traffic by following up on inquiries, updating CRM systems, and adhering to specific communication scripts.

Key Responsibilities
• Lead Management:
Respond to internet requests and inbound calls promptly, converting leads into sales/service appointments.
• Outbound Calling:
Make outbound calls to follow up with potential customers, unsold leads, and to confirm or reschedule appointments.
• Database Management:
Utilize CRM tools to log customer interactions, update contact information, and track lead status.
• Customer Service:
Address customer questions, resolve issues, and provide information regarding inventory or promotions.
• Reporting:
Track personal performance metrics, such as appointment show rates and closing percentages.

Common Requirements
•

Skills:

Exceptional verbal and written communication, strong computer skills, and ability to handle high-volume phone work.
•

Experience:

Previous customer service or sales experience is preferred; automotive BDC experience is a plus but not required.
•

Education:

High school diploma or GED equivalent.
• Environment:
Fast-paced, office-based environment within a dealership.## Apply for BDC - Business evelopment Center employee

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** AI Usage Notice
** This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews.

In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics.
** The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application.
** As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.
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