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Customer Account Lead

Job in Hazel Park, Oakland County, Michigan, 48030, USA

Listing for: Mayville Engineering Company, Inc.

Full Time position
Listed on 2026-09-09

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 34000 - 46000 USD Yearly USD 34000.00 46000.00 YEAR

Job Responsibilities

Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.

Accurately enters and processes purchase orders.

Assists in customer account management and administration.

Drives process improvement to ensure quality and on-time product delivery.

Communicates and coordinates across internal departments.

Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.

Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.

Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.

May assist with scheduling and releasing job orders to the floor.

Performs other duties as assigned.

Job Skills Requirements

Ability to investigate and uncover information related to customer complaints or issues.
Effective interpersonal, written, and verbal communication skills.
Solid customer service skills, ensuring customer satisfaction.
Strong organizational and time management skills.
Good problem-solving and analysis skills.

Educational Requirements

High school diploma, GED, or equivalent required.

Experience Requirements

Two years of prior customer service experience.

Qualifications Experience

2 years:
Customer service (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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