Sales and Move-In Coordinator

About Enso Village

Enso Village is a Zen-inspired community with a focus on mindful aging, the joys of nature, sustainability and contemplative life and care for adults 60+. Enso Village is a collaborative endeavor between the Kendal Corporation—an esteemed, nationally recognized leader in senior living guided by the Quaker values of its founders—and the San Francisco Zen Center, one of the first Zen Buddhist organizations in the US, founded by Shunryu Suzuki Roshi.

The Sales & Move-In Coordinator is responsible for supporting the full prospect-to-resident journey—from initial inquiry through successful move-in—while enabling the Sales team to achieve occupancy goals across Independent Living, Assisted Living, and Memory Care.

This role combines lead management, administrative coordination, and move-in execution, ensuring a seamless, high-touch experience for prospective residents and their families. The Coordinator plays a critical role in maintaining CRM integrity, supporting sales conversion, and ensuring apartments and residents are fully prepared for move-in.

The ideal candidate is highly organized, detail-oriented, and service-driven, with the ability to manage multiple priorities while delivering exceptional customer experience.

• Serve as the first point of contact for all inbound inquiries (phone, web, walk-ins).
• Enter and maintain all prospect data in the CRM system with accuracy and timeliness.
• Coordinate lead distribution and ensure prompt follow-up by Sales Counselors.
• Schedule appointments, confirm tours, and manage ongoing communication with prospects.
• Maintain accurate reporting on lead activity, pipeline status, and conversion tracking.
• Support Sales Counselors with administrative preparation for tours and presentations.

• Coordinate all aspects of the move-in process from deposit through resident arrival.
• Serve as the primary liaison between Sales, Operations, Facilities, and external partners.
• Ensure all apartments meet established move-in readiness standards prior to resident arrival.
• Coordinate with moving vendors and partners to manage logistics and timelines.
• Ensure all required documentation, contracts, and financial qualifications are completed accurately and on time.
• Welcome new residents and coordinate a seamless and positive move-in experience.
• Support orientation processes and ensure cross-departmental alignment for each move-in.

• Maintain CRM accuracy, including lead entry, activity tracking, and documentation.
• Generate and manage reports related to leads, pipeline, and occupancy. /li
• Ensure proper tracking of marketing attribution and sales activities.
• Support ongoing database management, including prospect files and communication records.

• Support planning and execution of events designed to generate leads and move prospects through the sales pipeline.
• Manage event logistics, RSVP tracking, and post-event follow-up.
• Coordinate fulfillment of marketing collateral and materials for prospects and events.
• Ensure the sales office is prepared with all necessary materials and supplies.

• Process deposits, cancellations, and financial transactions accurately and in a timely manner.
• Maintain inventory tracking of available units in coordination with Sales leadership.
• Support accounts payable and administrative coordination related to marketing and sales activities.
• Answer phones and manage front office responsibilities with professionalism and responsiveness. /li
• Ensure organization and efficiency across all sales support functions.
• Perform other duties as assigned.

• Timeliness and accuracy of lead entry and CRM management.
• Speed and consistency of lead follow-up coordination.
• Reduction in time from deposit to move-in.
• Smooth, error‑free execution of move‑ins.
• Positive feedback from new residents and families regarding the move‑in experience.
• Accuracy and completeness of reporting and documentation.
• Overall support of occupancy and sales conversion goals.

• 3–5 years of experience in administrative coordination, sales…