Inn Manager

Description

TARGET HIRE:

March/April 2026

COMPENSATION + BENEFITS

• Pay Scale: $75,000/year - $85,000/year
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• Employee Assistance Program - 6 free counseling sessions annually
• Employee Dining and Wine Discounts
• Daily Family Meal
• Access to Customized Educational Opportunities
• Opportunity for advancement within the Vertice portfolio

POSITION SUMMARY

The Inn Manager plays a critical leadership role in supporting the Lodging and Morning Service teams in delivering a refined, seamless, and deeply personalized guest experience. This position oversees all daily lodging operations and serves as the operational steward of the Inn, ensuring every aspect of the guest journey—from pre-arrival through departure is executed with precision and warmth.

The Inn Manager is responsible for managing reservations strategy, guest communications, transportation logistics, front desk operations, and the coordination of all on-property services. This role requires a highly organized, anticipatory leader who can balance operational excellence with gracious, intuitive hospitality.

Working closely with culinary, service, and farm teams, the Inn Manager ensures that the lodging experience reflects the same elevated standards, intentionality, and sense of place that define the broader guest experience.

ESSENTIAL RESPONSIBILITIES

• Deliver warm, knowledgeable, and articulate communication across phone, email, messaging, and in-person interactions.
• Provide seamless on-site guest care, including arrival, welcome, valet coordination, luggage assistance, check-in, and check-outs.
• Support guests with room service delivery, turn-down service, and general troubleshooting.
• Build genuine rapport with guests, ensuring a personalized and elevated hospitality experience.
• Protect guest privacy and maintain strict confidentiality at all times.

• Work with the reservations team to ensure a cohesive and elevated guest experience
• Maintain accurate guest notes, preferences, and dietary needs within PMS systems.
• Answer, direct, and return phone calls and messages promptly.
• Assist with guest gift purchases, packaging, and delivery.

• Maintain strong working knowledge of Sonoma and Napa County attractions and experiences; proactively expand local expertise.
• Assist with the coordination of customized itineraries for lodging guests.
• Collaborate cross-departmentally to ensure all guest activities and preferences are executed flawlessly.

• Schedule and coordinate Audi guest vehicle experiences, including departure preparation and documentation.
• Facilitate guest use of Audi vehicles and ensure all policies and procedures are followed.
• Drive guests safely as needed, adhering to company standards and ensuring comfort.

• Lead and support the lodging, breakfast, and guest services team to ensure consistent service standards.
• Assist with hiring, training, scheduling, and onboarding of team members.
• Provide clear communication, coaching, and feedback to support performance and accountability.
• Serve as a point of escalation for guest and staff concerns during shifts.
• Foster a collaborative, professional team culture aligned with Single Thread values.

• Attend daily and weekly briefings and interdepartmental meetings across the reservations and restaurant departments.
• Work closely with the General Manager, Guest Experiences Director, Reservations Manager, Concierge, and service teams to maintain exceptional guest experiences.
• Contribute to day-to-day CRM and administrative functions.
• Uphold Single Thread’s culture, professionalism, and dress code standards.
• Perform additional duties based on business needs.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.

• 2+ years of inn management experience in a luxury hotel,…