Night Auditor

Night Auditor

Join our dynamic team as a full-time Night Auditor! Weekend availability is required.

As a Night Auditor you'll be responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions.

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of the shift.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Uphold all Service Standards.
• Maintain professional relationships with all coworkers.
• Follow checklists and standard operating procedures.
• Exercise discretion and authority to resolve guest complaints.
• Balance various point of sale systems to the PMS system including POS, call accounting, along with manually posted revenue including laundry/valet, parking, transportation, postage, etc.
• Responsible for the safekeeping of all guest related posting backup, accounting records, and the accounting office.
• Prepares F&B summary report - audit all cashier work and compile information for the F&B summary report.
• Review and reconcile all PMS transactions daily.
• Audit front desk agent's daily work - sort and compile cashier backup including all types of guest revenue postings, guest account payment postings, paid outs and all other cashier transactions.
• Balance and transmit credit card batches on a nightly basis to the credit card companies.
• Perform maintenance tasks of the network backup and PMS backup.
• Perform system maintenance functions for the PMS system.
• Responsible for taking appropriate action during instances of system(s) equipment failure to minimize financial losses and guest inconveniences.
• Ensure all reports and nightly emails are accurate and distributed on a nightly basis.
• Maintains a safe, clean, organized, and well stocked work area.
• Verify all cashier postings and sort, compile and organize all cashier work for the income auditor.
• Maintain computer security.

Health:
Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation.

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21.

Perks:
All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.