Rooms Controller

Summary

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

• Pre-register reservations in Opera and create welcome packets prior to guest arrival.
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
• Answer incoming phone calls, handle guest requests and room moves.
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check‑in time.
• Distribute all group welcome materials as required.
• Perform supportive functions as required by management, including creating reservations for guests at the desk or who call in after hours.
• Assist the guest reception desk with guest check‑ins.
• Process third‑party billing requests.
• Assist Concierge and Guest Services teams as needed.

• High school or equivalent education required;
  Bachelor’s degree preferred.
• Previous customer service or luxury hotel experience required.
• Strong English language communication skills, both verbal and written.
• Intermediate computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of resort operations, its services, and facilities.

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Must be able to stand and move for up to four hours in a typical shift. Must have finger dexterity to operate office equipment such as computers, printers, touch‑tone phones, and fax machines.

Base salary: $31.26 per hour (exclusive of incentive pay such as commissions, gratuities, and the like).

EEO Statement:
Montage is an Equal Opportunity Employer, M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.