Housekeeping Supervisor

Description

The pay rate for this role is $23.75 per hour

The Housekeeping Supervisor at Appellation Healdsburg is the leader and champion of the heart of the house experience, being the ambassador for upkeep of guest rooms and public areas. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

As Housekeeping Supervisor, you will play a leading role in developing, executing, and consistently evolving the service in guest rooms and public areas alongside the leadership of the hotel. You will directly oversee and coordinate the servicing of guest rooms for arrival, stayover service, and turndown. You will also directly oversee and coordinate the maintenance of public areas cleanliness with hotel members and third-party vendors.

Responsibilities include being actively involved and monitor policies and procedures regarding cleanliness of guest rooms and public area, curating memorable interactions with guests and employees, training and development of staff, purchasing (of collateral, guest supplies, operating supplies, linen and terry), supervising and mentoring assistant managers and hourly team members, ensuring the highest level of service standards in all interactions (digital and in person).

• Assist in ensuring exceptional housekeeping service standards are maintained at all times, handling all room preparations, special amenities, and guest requests when directed.
• Support the resolution of housekeeping-related guest complaints and escalated issues promptly and professionally while helping maintain relationships with repeat guests and ensuring room preference accommodations.
• Assist in supervising daily housekeeping operations including room cleaning, team member schedules, laundry services (vendor relations), and coordinate with front office for room status updates and guest preferences.
• Monitor housekeeping operations for efficiency and luxury cleanliness standards, ensuring proper room preparation, public area maintenance, and housekeeping procedures are followed during assigned shifts.
• Assist in managing room inventory status, cleaning schedules, and room availability optimization while supporting quality control measures and inspection protocols
• Monitor daily occupancy, room turnover times, and housekeeping productivity metrics, assisting with cleaning pattern analysis and staffing need forecasting.
• Support the recruitment, hiring, training, and coaching of housekeeping staff including room attendants, housekeeping supervisors, and laundry personnel, always striving to maintain the highest possible levels of employee morale.
• Assist in creating housekeeping staff schedules ensuring adequate coverage for all shifts and participate in performance evaluations and coaching sessions.
• Help develop and maintain standard operating procedures for housekeeping operations and assist in conducting training sessions on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities while supporting cross-training initiatives for operational flexibility.
• Assist in managing housekeeping department budget and expense control, monitoring and reporting on key performance indicators including productivity, supply costs, and labor efficiency.
• Process housekeeping supply purchases and inventory management within established limits while ensuring accurate tracking and cost control of all cleaning supplies and amenities.
• Support daily housekeeping inspection procedures and quality assurance processes, ensuring proper security protocols for master keys, guest rooms, and lost property handling.
• Assist in preparing daily, weekly, and monthly housekeeping operational reports and communicate effectively with department heads and management.
• Maintain accurate records of guest room preferences, special requests, and VIP amenities, coordinating with front office for group arrivals and special events.
• Ensure compliance with all hotel policies,…