Front Door & Guest Services Specialist - The Selvedge

Benefits

• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• 401(k) w/ company discretionary match
• Flexible Spending Account
• Employee Assistance Program – 6 free counseling sessions annually for you and your household members
• Employee Dining and Wine Discounts
• Daily Family Meal
• Customized Educational Opportunities
• Opportunity for Advancement within the Vertice Portfolio
• Uniform

Pay range: $22.00 - $26.00/hour + tips

Medical, Dental, Vision Plans

Under the direction of the Director of Inn Operations, the Front Desk & Guest Experience Specialist serves as the primary point of contact for guests throughout their stay at The Selvedge, A Single Thread Inn. This role is responsible for delivering exceptional, personalized hospitality from arrival through departure, ensuring every guest experiences the warmth, attention to detail, and genuine care that define The Selvedge.

The Front Desk & Guest Experience Specialist coordinates guest arrivals and departures, provides concierge services, manages reservations and guest communications, and works collaboratively with Housekeeping, Culinary, and Beverage teams to create seamless and memorable experiences.

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Manage guest arrivals, departures, and room assignments while ensuring a seamless check-in and check-out experience.
• Anticipate guest needs and personalize each stay through thoughtful service and attention to detail.
• Respond promptly and professionally to guest questions, requests, concerns, and special accommodations.
• Build meaningful relationships with guests to create memorable and lasting impressions.

• Serve as the property's concierge by providing recommendations and arranging local experiences, including wineries, restaurants, transportation, outdoor activities, shopping, and cultural attractions.
• Coordinate reservations, transportation, spa appointments, and other guest requests.
• Maintain extensive knowledge of Sonoma County and surrounding Wine Country experiences.
• Assist with celebrating special occasions by coordinating amenities and personalized touches.

• Manage reservations, guest profiles, and daily arrival and departure reports.
• Process guest payments, billing adjustments, and daily transactions accurately.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Maintain accurate guest records while ensuring confidentiality and data privacy.
• Utilize the property's reservation and property management systems efficiently.
• Print and customize daily breakfast menus to reflect guest’s dietary restrictions and allergies, working with the culinary team to ensure menus are accurately updated to relevant seasonal menu changes.
• Craft personal moments for guests through the creation of name cards, celebration cards, and other notes of personalization that make their stay special.
• Work with the Inn Manager to run and submit daily reports to the needed teams, such as a dietary report to culinary, a check-in report to housekeeping, and a weekly report for service teams.

• Communicate guest preferences, special requests, and operational updates with Housekeeping, Culinary, Beverage, and Leadership teams.
• Coordinate room readiness with Housekeeping to ensure timely arrivals.
• Assist in maintaining the presentation and cleanliness of guest-facing spaces.
• Support special events, private experiences, and property programming as needed.
• Be ready and prepared to get guests to and from hotels within the property group, including shuttles to and from dinner.

• Demonstrate a Kaizen mindset by continually seeking opportunities to improve guest satisfaction and operational efficiency.
• Follow all company policies, procedures, and safety standards.
• Maintain confidentiality regarding guests, company operations, and proprietary information.
• Assist other departments as business needs require.
• Perform additional duties and responsibilities as assigned.

• Minimum of one (1) year of experience in luxury hospitality, boutique hotels, guest services,…