Family Resource Center Manager
Listed on 2026-09-12
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Management
Project & Program Management, General Management -
Social Work
Family Resource Center Manager
(Position to be filled in November 2026)
ORGANIZATION BACKGROUND: Corazón Healdsburg is a nonprofit organization committed to building a compassionate and just community by empowering and dignifying individuals and families, advocating against injustice, and bringing people together to celebrate diversity.
Corazón Healdsburg operates a bilingual Family Resource Center and provides family support services, education, financial guidance, and emergency assistance to individuals and families throughout Northern Sonoma County. We work alongside community members and local partners to strengthen access to resources, amplify community voice, and create opportunities for connection and belonging.
Our work is grounded in the belief that individuals and families have strengths, knowledge, and lived experience that should guide the services and solutions designed to support them.
SUMMARY OF THE POSITION: The Family Resource Center Manager provides leadership and oversight for the day-to-day operations and service delivery of Corazón Healdsburg’s Family Resource Center (FRC). The Manager supervises FRC staff, coordinates client services, supports staff development, oversees program data and reporting, manages program workflows, develops community partnerships, and works with the Director of Programs to monitor program and grant budgets.
The FRC provides bilingual, family-centered, and culturally responsive services to individuals and families throughout Northern Sonoma County. Services may include information and referrals, resource navigation, family advocacy, case management, emergency assistance, and connections to community-based services.
The Manager is responsible for ensuring that services are delivered consistently, respectfully, and in alignment with Corazón Healdsburg’s mission, program goals, policies, and applicable funding requirements.
WHO YOU ARE:
The successful candidate is a community-centered leader who:
Is committed to providing accessible, culturally responsive, and strengths-based services to individuals and families.
Understands the importance of treating every person with dignity, respect, and compassion.
Demonstrates a strong commitment to diversity, equity, inclusion, and belonging.
Is comfortable supervising and supporting a team while maintaining clear expectations and accountability.
Is organized, detail-oriented, adaptable, and able to manage multiple priorities.
Is a thoughtful problem-solver who can make sound decisions in complex or changing circumstances.
Communicates clearly and effectively with staff, families, community partners, and organizational leadership.
Can work independently while also contributing effectively to a collaborative team environment.
Values data and uses information, feedback, and community input to inform program decisions.
Is comfortable communicating with people from diverse cultural, socioeconomic, and professional backgrounds.
Demonstrates sound judgment when handling confidential or sensitive information.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Team Leadership and Supervision
Provide day-to-day leadership, direction, and supervision to Family Resource Center staff.
Conduct regular individual supervision and team meetings.
Establish clear expectations, priorities, and workflows for the FRC team; support staff in managing caseloads, prioritizing work, navigating complex client needs, and maintaining effective service delivery.
Delegate responsibilities, monitor team capacity and workload, follow up on assignments and deadlines, and address performance, communication, and operational concerns in a timely and constructive manner, in collaboration with the Director of Programs and Human Resources as appropriate.
Create a collaborative, respectful, and supportive team environment grounded in accountability, equity, and mutual respect.
Ensure that FRC services are accessible, consistent, and responsive to community needs.
Provide or support direct client services, including information and referrals, resource navigation, family advocacy, case management, follow-up, and connection to community resources, as needed.
Support staff in conducting effective client assessments that identify both the immediate reason for contact and additional needs or opportunities for support.
Assist staff in responding to complex or high-priority client situations.
Monitor service delivery to identify gaps, barriers, trends, and opportunities for…
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