Wine Club Coordinator

We are seeking an enthusiastic and customer focused Wine Club Coordinator to join our team! The Wine Club Coordinator will oversee the customer service and fulfillment of wine club subscriptions, assist with inbound direct sales and communicating with customers to promote wine sales and wine club sign-ups. The Wine Club Coordinator will also perform duties in the tasting room and other duties and responsibilities as assigned.

• Plan and coordinate fulfillment of wine club shipments.
• Create content for wine club newsletters, notification emails, invitations, etc.
• Process wine club shipments, working with members who have special requests.
• Ensure appropriate club wines are staged for both will-call and shipping.
• Process inbound customer phone, text, and email orders along with responding to customer inquiries in a timely manner.
• Follow up on and resolve wine club member shipping issues (missing wine, delivery problems, returned shipments, etc.).
• Maintain wine club database, ensuring all customer information is accurate and up to date.
• Review and correct order exceptions report for all wine club runs on a continual basis to maintain a clean and accurate member list.
• Provide high-touch treatment for wine club members through outstanding customer service.
• Prepare reports and keep staff informed of the incentive program and sign-ups.
• Assist in the tasting room and ensure that all guests are greeted immediately upon entry to the tasting rooms and provided with experiences that build brand loyalty.
• s to ensure each is of legal age to consume alcohol.
• Communicate in a knowledgeable, professional, and gracious manner to all guests who visit the winery.
• Accurately use POS registers and other winery systems to transact sales and maintain tasting room inventory.
• Share appropriate information and educate guests about wines, brand history, sister wineries, and lodging.
• Promote the sale of wine products in the tasting rooms, pursue sales opportunities, and encourage customers to purchase wines and join the wine club.
• Serve samples of wine for guests in both individual and group settings.
• Foster teamwork by working and communicating with others in a collaborative and respectful way.
• Perform opening and closing procedures, including, but not limited to, set-up and breakdown of tables, chairs, and all items related to tasting room operations.
• Perform other duties as assigned.

• First-hand knowledge, appreciation, and passion for wine and wine-related topics.
• Must be 21 years of age or older.
• Excellent verbal and written communication skills with the ability to speak clearly and confidently with guests.
• Excellent customer service skills with the ability to present products, up-sell, cross-sell, and proactively ask for and close sales.
• Present a professional appearance.
• Acute attention to detail with a high degree of accuracy.
• Highly organized with the ability to handle multiple projects; excellent follow-up and follow through.
• Strong interpersonal skills – able to maintain excellent working relationships with co-workers, customers, vendors, and shippers.
• Must have a valid, class C driver’s license, a reliable, insured method of transportation, and an acceptable driving record.
• Self-motivated, with a high level of accountability and productivity.
• Able to work a regular Tuesday-Saturday schedule.
• Able to work events and occasional holidays, and extended hours when needed.
• Able to work independently as well as part of a team, problem solve, troubleshoot and have the ability to visualize the whole picture of event and marketing planning.
• Must hold and maintain a current Responsible Beverage Server certification or ability to obtain within 60 days of employment.

• High School diploma or GED required. Associate’s or Bachelor’s degree preferred.
• One or more years of successful work experience in the same or similar role in the wine industry.

• Fully proficient in the English language in both oral and written formats required; multi-lingual preferred.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,…