Tasting Room & Back Office Associate

We’re in search for a friendly and detail-oriented Tasting Room & Back Office Associate to join our team Sundays-Thursdays! In this role, you’ll be the welcoming face for visitors in our tasting room while also managing essential back-office tasks to keep our operations running smoothly. If you love engaging with people and enjoy working behind the scenes, this position is perfect for you!

• Ensure that all guests are greeted immediately upon entry to the tasting room and provided with experiences that build brand loyalty.
• Communicate in a knowledgeable, professional, and gracious manner to all guests who visit.
• Share appropriate information and educate guests about the wines, brand history, sister wineries, and lodging properties.
• Promote the sale of wine products, actively pursue sales opportunities, and encourage customers to join the wine club.
• Serve wine samples to guests in both individual and group settings, ensuring a high standard of service.
• s to ensure they are of legal age to consume alcohol.
• Accurately operate POS systems to process sales and maintain inventory.
• Perform opening and closing duties, including cash handling and securing the premises.
• Ensure the tasting room and surrounding areas are clean and presentable.
• Assist with the coordination of special events and off-site tasting activities.
• Work independently and as part of a team.
• Answer incoming phone calls and address customer inquiries.
• Work with the Wine Club Coordinator and Shipping & Inventory Coordinator to manage pickup orders.
• Contact members with pending pickups via email and phone and ship out orders that are unclaimed.
• Resolve customer shipping and logistics issues.
• Manage the customer database, ensuring the distribution lists and customer contact information are up-to-date.
• Coordinate with the Sales Manager on timely execution of futures orders.
• Assist in maintaining social media sites by creating and posting relevant content.
• Run general errands for event set-up, supply needs, cash drops, and bank change.
• Schedule tasting reservations and prepare marketing collateral for guests.
• Help maintain website and process e-commerce customer orders.
• Prepare reports as needed.
• Keep order and tasting email accounts updated.
• Assist with the planning and execution of various administrative tasks.
• Update, print, and display promotional materials and email campaigns.
• Edit, print and distribute flight sheets and order forms as needed.
• Assist the Wine Club Coordinator with wine club processing.
• Perform other duties as assigned.

• Must be at least 21 years of age.
• Current Responsible Beverage Server Certification.
• First-hand knowledge and passion for wine, winemaking, and wine-related topics.
• Strong interpersonal and communication skills, with the ability to build rapport quickly, ask for, and close sales.
• Available to work weekends, evenings, holidays, and extended hours as needed.
• Strong time management and multitasking abilities, with acute attention to detail.
• Valid Class C driver's license, insurable/acceptable driving record, and reliable transportation.
• Self-motivated with a high level of accountability and productivity.
• Ability to remain calm and professional under pressure.
• Excellent time management skills.
• Must present and maintain professional appearance and demeanor.

• High School Diploma or GED required;
  Associate’s or Bachelor’s degree preferred.
• Minimum of one year of proven experience in the same or similar role in the wine industry.

• Fluent in English in both oral, type, and written formats. Multi-lingual preferred.
• Able to communicate in a professional and effective manner at all times.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Able to understand and follow instructions. Able to effectively analyze information, problem solve and make sound decisions.

• Intermediate to advanced computer skills, particularly with Microsoft Office Suite, web-based applications, social media, and POS systems.
• Proficiency with Wine Direct and Nexternal…