Call Center Customer Service Representative

Job Details

Job Location:

Heath, OH 43056, 86 years in Business. Family-owned to Employee-owned.

Come be a shareholder and work at Vance Outdoors!

Monday
- Friday, First shift

Pay- $17.00 + based on experience

Background Check and Drug Screen required

Some benefits our employees receive-

• Medical/Dental/Vision and supplemental benefits for full-time employees
• Paid time off for full-time employees
• 401k with match
• ESOP retirement plan
• Employee Discounts
• Range time and free classes at the Obetz training center
• Volunteer opportunities and fun wellness challenges

This position is primarily responsible for processing customer orders, assisting customers with their purchases, quickly identifying and resolving customer concerns, and positively contributing to the online customer experience by being the "Human Face" of Vance Outdoors.

• Be the example for high performance and customer service
• Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
• Prioritize and deliver outstanding customer service, troubleshooting and resolving issues for customers by phone, email, and live chat.
• Responsible for promoting a positive culture within the department.
• Manage and process customer sales, including data entry and order processing
• Obtaining, recording, and maintaining Business to Business account information (FFL licenses and updates)
• Confirming state regulations for sales
• Maintain outstanding department conditions/keep all areas clean and orderly
• Arrive on time and be ready for your shift
• Positive contributor to the team environment
• Strong computer knowledge and typing skills (ability to handle multiple software systems)
• Detail-oriented and ability to multi-task
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• Assist other departments as necessary or when slow

Intellectual

• Analytical
  - Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management
  - Communicates changes and progress.
• Technical Skills
  - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service
  - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Teamwork
  - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership
  - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management
  - Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Leadership
  - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management
  - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Diversity
  - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics
  - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support
  - Follows policies and procedures; completes…