Dealership Operations Manager
Listed on 2026-06-17
-
Management
Operations Manager, General Management, Program / Project Manager
Dealership Operations Manager
Location: Heath, Ohio
Company: Southeast Equipment
Employment Type: Full-Time, Exempt
About Southeast EquipmentSoutheast Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values:
Hustle, Thoughtful, Passion, and Customer Focused
.
As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments
. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.
- Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.
- Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.
- Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.
- Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.
- Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.
Your performance will be measured by:
- Net Parts Income (vs. budget)
- Net Service Income (vs. budget)
- Store 5S Score (85% target)
- Education: High School Diploma/GED required; 4-year BA/BS degree preferred
. - Experience: Minimum 6 years of managerial experience in a related field.
- Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.
- Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds
. - Travel: Limited travel (approx. 15-20 days/year) for meetings and training.
We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.
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