IT Analyst- Helpdesk

Summit Line Construction I.T. Department Position

Summit Line Construction is one of North America's premier utility construction companies. Summit Line operates from its headquarters in Heber City, Utah, and has completed projects all over the United States. Summit Line performs new build, design build, and maintenance services for both the public and private sector utilities. Summit Line Construction is looking for a qualified and energetic individual to join our I.T. Department at our Heber, Utah location, who will be a complement to the company and its culture.

This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues.

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

• Understanding of contractual/regulatory compliance requirements
• Understanding of Risk Management Frameworks such as NIST 800–53, ISO 27001, COBIT etc.
• Demonstrated knowledge of the operating systems – Windows
• Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune.
• Demonstrated knowledge of NTFS permissions and least privilege practices
• Demonstrated knowledge of Microsoft Office desktop applications
• Knowledge of Power Shell, SSH, and remote management.
• Self-starter who can work independently while supporting the needs of the team.
• Excellent oral and written communication skills
• Strong decision-making and organizational skills
• Comfortable interacting with all levels of management
• Installing and maintaining conference room equipment

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred
• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

• The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies, and heavy equipment.

• Some short-term travel will be required.
• Some after-hours support may be required.

• PTO that starts accruing DAY 1
• 401K Immediate Vesting; employer match starting same day
• Several medical plans to choose from
• Dental Plan and Vision Plan
• Life insurance, short term & long-term disability
• Paid Holidays
• Pet Insurance
• Employee discounts, EAP and Wellness Program
• Identity Theft Protection and so much more!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.