IT Analyst- Helpdesk

About Us

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

Company

Summit Line Construction is one of North America’s premier utility construction companies. Summit Line operates from its headquarters in Heber City, Utah, and has completed projects all over the United States. Summit Line performs new build, design build, and maintenance services for both the public and private sector utilities. Summit Line offers construction and maintenance services in a variety of utility markets including transmission, distribution, and substation.

Summit Line Construction is an Equal Opportunity Employer and participates in E-Verify. Summit Line offers its full-time employees medical, dental, and vision benefits, along with a 401k.

Position

Summit Line Construction is looking for a qualified and energetic individual to join our I.T. Department at our Heber, Utah location, who will be a complement to the company and its culture. This role is to provide tier 1 technical support to employees, ensuring timely resolution of hardware, software, and connectivity issues. Qualified persons to be considered will have great I.T. related troubleshooting skills specifically with Windows 11, Microsoft Office, Network Stack, Server Administration, Printers, and Apple IOS and Android mobile devices;

being able to effectively balance speed and quality of work while multi-tasking, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and execution of tasks.

Key Responsibilities:

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

Preferred Knowledge/

Skills:

• Understanding of contractual/regulatory compliance requirements
• Understanding of Risk Management Frameworks such as NIST 800–53, ISO 27001, COBIT etc.
• Demonstrated knowledge of the operating systems – Windows
• Demonstrated knowledge of IP Networking, Active Directory, Exchange, and Intune.
• Demonstrated knowledge of NTFS permissions and least privilege practices
• Demonstrated knowledge of Microsoft Office desktop applications
• knowledge of Power Shell, SSH, and remote management.
• Self-starter who can work independently while supporting the needs of the team.
• Excellent oral and written communication skills
• Strong decision-making and organizational skills
• Comfortable interacting with all levels of management
• Installing and maintaining conference room equipment

Qualifications / Requirements

• High school diploma or equivalent; associate degree or relevant…