Deli Manager-Works Varied Shifts- Heber Springs Area

DELI MANAGER - WORKS VARIED SHIFTS - HEBER SPRINGS AREA

Reports to: Store Manager

Classification: Non-Exempt

Safety Sensitive Position

Position Description

Summary:

The Deli Manager is responsible for the overall operation of the Road Runner Deli program through building, coaching, and training a team of employees. Oversees and ensures that the deli area complies with company values and standards including: (1) cleanliness, (2) store and food service, (3) sanitation, (4) customer service and (5) merchandising.

This position is responsible for consistently and safely delivering a fast, fresh, and friendly customer experience by directing and coordinating all aspects of food handling and preparation. maximizing sales and profitability, controlling expenses, maintaining stock levels and inventory and ensuring the flawless execution of food programs for our customers.

Essential Duties and Responsibilities:

• Supervises and directs the food services. Must be willing to obtain and maintain food safety certification, Serve Safe; also ensure that all federal, state, and company regulations and standards for product freshness, food safety, weights and measures, store safety, employee safety, refrigeration, and sanitation are met.
• Hiring, training and development of employees in the deli.
• Monitors compliance with company policies and procedures.
• Maximizes sales and profitability.
• Regularly communicates with Store Manager regarding store operations, staff performance, staff scheduling and any issues that may arise.
• Manages quality and consistent marketing and merchandising of food service programs.
• Engages with merchandising team to suggest ways to increase sales, expand markets and promote our business.
• Ensures quality and consistent implementation of all marketing, merchandising, food service.
• Plans and prepares work schedules to provide the best possible level of customer service.
• Responsible for ensuring compliance with product dating, and in particular checking for out-of-date merchandise daily, and tagging specific merchandise with out-of-date codes, as well as items that need to be discarded.
• Promote and establish a customer first mentality where team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
• Maintains a safe and secure environment, adhering to all safety, food safety, and security programs, guidelines and regulations. Ensures food safety requirements are adhered to including hand washing, temping, food storage and employee health, and taking action as needed to correct unsafe situations.
• Forecasts and orders all inventory stock in accordance to established guidelines;
  Accepts deliveries by verifying orders against the receiving invoice and inspection for product quality;
  Ensures product handling meets standards to include: labeling, date coding, rotation of stock, all other handling and storage
• Responsible for following company processes to interview and hire, training new Deli staff members, communicating proper procedures and expectations to ensure consistency as outlined.
• Ensures all store operational paperwork is executed and reconciled, to include but not limited to:
  Weekly and Monthly inventory counts, spoilage reporting, inventory ordering, production requirements, & sales reporting.
• Consistently demonstrates leadership skills, decision making ability, strong communication skills and the ability to handle high volume business.
• High degree of attention to customer service, quality, and cleanliness.
• Ensures the department is well maintained and meets or exceeds company standards for appearance.
• Demonstrates an outgoing and friendly behavior along with a positive attitude and the ability to interact with our customers, taking orders and answering phones.
• Possesses a proven leadership ability to build, motivate and maintain staff, while possessing a working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Demonstrated leadership skills and competencies.
• Ability to…