CVG Passenger Service Agent​/ Part Time( Alaska Airlines

Customer Service Agent

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance. Host self-service kiosks and verify passengers' documents prior to boarding aircraft, Interpret identification labels along with baggage and cargo routing tags. Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).

Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Must be at least 18 years of age. Must have a current valid US driver's license. Computer skills are required as you will be using computer-based systems to perform some of your primary job duties. Ability to proficiently read, write and speak English, excellent communication skills Must be able to stand for long periods of time at the ticket counter and gate check-in areas.

Must pass FBI background check and obtain US Customs seal.

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport

Interpret identification labels along with baggage and cargo routing tags

Host self-service kiosks

Ensure that all work areas are organized

Keep a positive attitude while offering assistance

Ensure the safe and secure operations

Comfortable lifting/moving up to 70lbs of cargo and baggage

Some bending, stretching, pushing & pulling

Perform other duties as assigned

Must be at least 18 years of age

Must be able to work evenings and weekends

Must pass pre-employment drug screen

Ability to proficiently read, write and speak English

Must be comfortable lifting 70lbs

Must be able to stand for long periods of time at the ticket counter and gate check-in areas

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

Prior Customer Service Experience Strongly Preferred

Intermediate Computer Skills Required

Ability to learn quickly

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Advancement Opportunities to Lead and Supervisor

Three Health Plans through Meritan Health that offer a variety of coverage

Two Dental Plans through Delta Dental

Vision Insurance Plan through Met Life Vision

Accident Coverage Plan

Critical Illness Coverage Plan

Hospital Indemnity Coverage Plan

Company Paid Employee Basic Life and AD&D Insurance $20,000.

Voluntary Life and AD&D Insurance

Voluntary Short-Term and Long-Term Disability Insurance

401K Savings Plan

Employee Assistance Program

Prepaid Legal Coverage Plan

Identity Theft Protection Plan

Pet Discount Coverage and Pet Insurance Plan

Dedicated:
Devoted to a task or purpose with loyalty or integrity

Enthusiastic:
Shows intense and eager enjoyment and interest

Team Player:
Works well as a member of a group

High School or better.