Operations & Support Analyst

Position Summary

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and uptime. This role provides technical support to corporate, warehouse, and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues.

• Manage and monitor corporate application operational jobs (SAP, SQL, other system/scheduling tools) and maintain documentation.
• Monitor operational jobs for application, network, and infrastructure services (Office 365, VM host and file level backup, EDR, etc.).
• Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting.
• Provide IT support for a variety of technical inquiries and deliver high-quality support to both onsite and remote employees.
• Handle multiple concurrent issues using a ticket management system.
• Identify patterns of support requests that may indicate systemic issues.
• Clearly communicate and document each support request with detail.
• Manage administrative personnel changes (new hires, transfers, off‑boarding, etc.).
• Follow department policies and procedures with accuracy.
• Manage asset management system.
• Manage and follow processes for system monitoring and alerting.
• Demonstrate appropriate working knowledge of corporate systems.
• Demonstrate successful task management experience.
• Demonstrate ability to comprehend and solve complex business and technical issues.
• Display outstanding ability to learn new applications and technologies.
• Learn from technical experts.
• Support common office applications such as Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, etc.
• Have working knowledge of mobile devices, PC hardware, networking, infrastructure, and operational management.
• Work on special projects as assigned.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring.
• Proficiency with monitoring tools (e.g., SAP, SQL, backup solutions, EDR, or similar).
• Ability to resolve issues prior to business hours and respond to issues outside of normal working hours.
• Excellent troubleshooting and communication skills.
• Ability to travel (minimal).

• Competitive pay, medical, dental, vision, 401(k) matching up to 3%, long‑term disability, tuition assistance.
• On‑site gym and annual wellness program.
• Generous PTO and work‑life balance with typical Monday‑Friday 8:00 a.m.–5:00 p.m. work day.
• Nicotine‑free corporate office.

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of the same, based on the impact of a disability should contact our Human Resources Department.