Retail Firearms Sales Associate

Company: VANCE OUTDOORS INC.

Location:

Hebron, OH 43025.

Sales Associate

Store Manager, Assistant Store Manager, Department Manager

Employment Type:

Non-Exempt

The Sales Associate assists customers in purchasing company products and services while ensuring a positive shopping experience. The role includes customer service, inventory support, and maintaining ATF-compliant paperwork.

• Handle all aspects of customer service for internal and external customers.
• Address customer and employee issues and communicate matters to management.
• Assist with inventory movement to and from the warehouse and sales floor.
• Promote a positive culture within the department and store.
• Work with customers to ensure a satisfactory shopping experience.
• Handle inbound calls and provide accurate information.
• Collect and process required paperwork and forms in compliance with ATF guidelines, ensuring data accuracy.
• Maintain required paperwork.
• Quote prices and describe product features.
• Emphasize salable features, credit terms, and prepare sales orders.
• Stock products on the sales floor.
• Clean and organize work areas.
• Enforce safety, health, and security rules.
• Adhere to all company policies and procedures.
• Perform all other duties as required by management.

The Sales Associate is accountable for sales performance and quality control.

• Intellectual
  • Analytical – synthesizes complex information and conducts research.
  • Design – demonstrates attention to detail.
  • Problem Solving – identifies and resolves problems promptly and efficiently.
  • Project Management – communicates changes, meets deadlines, and stays within budget.
  • Technical Skills – pursues training, builds knowledge, and shares expertise.
• Interpersonal
  • Customer Service – responds promptly to customer needs and commitments.
  • Interpersonal Skills – resolves conflict, maintains confidentiality, listens well, stays open to ideas.
  • Oral Communication – speaks clearly and persuasively, participates in meetings.
  • Written Communication – writes clearly, edits for grammar, adapts style to the audience.
  • Teamwork – balances team and individual responsibilities, gives and welcomes feedback.
• Leadership
  • Visionary Leadership – inspires trust and mobilizes others toward a shared vision.
  • Leadership – exhibits confidence and motivates others to perform well.
• Organization
  • Business Acumen – understands market and competition.
  • Diversity – respects cultural differences.
  • Ethics – treats people with respect, keeps commitments, upholds values.
  • Organizational Support – follows procedures, completes administrative tasks on time.
• Self‑Management
  • Judgment – explains reasoning, involves appropriate people, makes timely decisions.
  • Motivation – sets and achieves challenging goals, persists through obstacles.
  • Planning/Organizing – uses time efficiently, sets objectives, schedules tasks.
  • Professionalism – treats others with respect, handles pressure well, follows commitments.
  • Quality – demonstrates accuracy, seeks improvement, applies feedback.
  • Quantity – meets productivity standards, works quickly.
  • Safety & Security – observes procedures, reports unsafe conditions.
  • Adaptability – adjusts to changes, manages competing demands.

• Education and / or Experience
  High school diploma or GED; one to three months related experience or equivalent combination of education and experience.
• Language Skills
  Ability to read, comprehend, and write simple correspondence; present information to customers and staff.
• Mathematical Skills
  Add, subtract, multiply and divide using whole numbers, fractions, decimals; compute rate, ratio, percent, interpret bar graphs.
• Reasoning Ability
  Apply common sense to carry out detailed written or oral instructions; handle problems involving a few concrete variables.
• Computer Skills
  Knowledge of inventory software and order processing systems.

The role requires frequent standing, walking, and using hands to handle merchandise. Employees regularly lift and/or move up to 25lbs, often lift and/or move up to 50lbs, and occasionally lift and/or move more than 100lbs. Tasks include stooping, kneeling, crouching, climbing, and…