Marine Service Manager

Job Details

Job Location:

Hebron, OH 43025

SUMMARY:

Provides exceptional service and exceeds customer expectations while providing a safe work area and supervision of marine techs and jobs. Oversee day to day operations of 1-2 locations and multiple service bays. The ability to expertly diagnose and fix problems with marine electrical and mechanical systems. Inspect and service engine equipment, troubleshoot, and make minor repairs. Can also address problems with boat steering and hydraulic systems.

Ability to coach and instruct team members. Ability to use project management skills to keep team and jobs on time.

Core duties and responsibilities include the following. Other duties may be assigned.

• Estimate work: examine boats and prepare itemized quotes listing costs of labor and materials.
• Obtain customer approval on work orders, providing clear and precise instructions for the staff.
• Work with customers: determine needs, provide job progress, etc.
• Oversee day-to-day service operations including scheduling and distribution of work for crew.
• Project management: following through to make sure the work is completed efficiently and impeccably.
• Track performance: job progress information to determine the time allotted for the work and follow up on timely completion.
• Quality control work:
  Routinely inspect quality of work performed, prior to completion/delivery.
• Calculate efficiency: create reports and provide feedback report to team.
• Assist in hiring, training, motivating, coaching, monitoring and evaluating performance of all staff.
• Implement safe, effective, and efficient work procedures.
• Testing the performance of marine engines and electrical systems.
• Carrying out services and minor repairs on the outboard and inboard engines.
• Conducting plumbing and intake repairs.
• Troubleshooting engine and electrical problems.
• Replacing broken or worn-out engine parts.
• Repair faulty hydraulic and steering systems.
• Conducting electrical AC system maintenance.
• Completing service records and repair documents.
• Cleaning, repairing and maintaining all parts of the boat or vessel.
• Reading through repair and installation orders to determine the material, time, and equipment required.
• Testing engines, propellers, steering, and navigational equipment.
• Mixing and applying paint, wax, and gel coats.
• Liaising and consulting with the buyers and management and other relevant professionals and vendors.
• Adhere to all company policies and procedures.
• All other duties as required by management.

Directly manages 1-3 employees in the assigned Department. Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; assisting in appraising performance; addressing complaints and resolving problems.

• Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Project Management – Communicates changes and progress.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Teamwork – Balances team and…