CPM Data Processor

Job Description - CPM Data Processor 1 )

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state debt.

This position resides in the Information Management and Collections Division of the Department of Revenue. The incumbent is responsible for coordinating ongoing program activities of processing incoming correspondence, payments, returns, and data. Duties include maintaining data, tracking data and system performance, ensuring secure handling and processing of taxpayer information, and providing consultation, technical assistance, training, and outreach to internal and external users to promote effective system operations.

The incumbent oversees system research, enhancement, validation, readiness, and reporting projects and may be assigned to work directly for any of the three units—Customer & Payment Management, Digitization, or Information Governance—based on workload need and qualifications. This is a temporary seasonal position with the peak workload generally from February through June (may work up to six months). The position reports to the Unit Manager and does not supervise other staff.

• Eligibility for employment will be subject to background checks and current tax status.
• All computer systems and tax guidelines will be trained on the job.

• Knowledge of: Business administration, office operations, automated data processing systems, information systems management, records management.
• Program management and project planning – System and program support, data processing methodology, data mapping methodology, data processing practices.
• Skills in: Research and analysis, multi‑tasking and organizing multiple tasks, technical troubleshooting, compiling & analyzing data from multiple sources, escalation and support techniques, documenting instructions, FAQ’s, training materials and procedures, accuracy and attention to detail, Microsoft programs and other database applications, written, verbal, and interpersonal communication.
• Ability to: Demonstrate self‑motivation, follow instructions effectively, maintain strong attention to detail, provide timely and professional customer service, organize tasks efficiently.

Complete state application.

Submissions incomplete or missing relevant materials will not be reviewed or considered.

The minimum qualifications required on the first day of work are:

• High school diploma or GED, with familiarity using computer software.
• Other combinations of education and experience may be considered.
• Equivalent work experience may also be evaluated on a case‑by‑case basis.

The State of Montana has a decentralized human resources (HR) system. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay tana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Contact Name:
Human Resources | Contact Email: dorhr | Contact Phone: