Donor Services Coordinator

This position is responsible for collaborating with a diverse range of constituents: donors, professional advisors (attorneys, accountants, financial advisors, trust officers) as well as local community foundations and nonprofits across the state to establish and/or grow charitable funds through both direct and planned gifts.

• Serves as a primary point of contact for donor inquiries, ensuring timely, accurate, and thoughtful responses.
• Assists the Philanthropy Operations Manager with planned giving contracts and processing.
• Processes gifts accurately and efficiently, including checks, online donations, and other contributions. Assists with gift documentation, tax receipts, acknowledgment records, and planned gift processing.
• Maintains organized and accurate records of donor interactions and giving history.
• Identifies and resolves issues related to donations, donor records, or communications.
• Ensures a high-quality, seamless donor experience at every interaction.
• Provides assistance and administrative support to those using MCF’s Donor Portal.

• Assists in maintaining and supporting the organization’s CRM system.
• Enters and updates donor data to ensure accuracy and consistency.
• Partners with finance and philanthropy staff to reconcile gifts and reporting.