Environmental Solutions Rep II

I. Job Summary

The Representative II, Environmental Solutions supports a designated sales territory to collaborate with assigned Environmental Services Account Executive(s) in achieving individual and area sales targets. Leads complex account portfolios and serves as a subject matter expert. Provides strategic support to sales teams and guidance for junior reps. Handles high-value books of business and escalated service issues.

Acts as the primary escalation contact for high-level client service and vendor concerns. Provide effective resolution to high level service problems.

Supports assigned Environmental Services Account Executive(s) to achieve or exceed budgeted revenue growth goals.

Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. (Estimated Contract Value Under $250,000)

Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms for both WM Hazardous Facilities and Vendor Facilities.

Effectively utilize, coordinate, and cultivate relationships with internal and external customers to identify new waste stream opportunities. Interacts and works cohesively with the other Industrial and SMB sales team members.

Work with Area Billing teams, Centralized Setup, and ESP Billing ISCs to ensure customer setups are completed accurately and teams have appropriate information to provide an accurate invoice to the customer.

Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.

Conducts effective probing of inbound customer inquiries to gather relevant information and to identify the most ideal industrial or environmental solution for the customer.

Assists account managers with receivables and collections issues.

Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

Represent the team in cross‑functional initiatives and special projects.

Perform special projects and other duties as assigned by supervisor. Acts as the primary escalation contact for client service and vendor concerns. Provide effective resolution to high level service problems.

Must live and work in the US.

Required Qualifications

Bachelor's Degree (accredited) in Environmental Science or similar area of study, or in lieu of degree.

High School Diploma or GED (accredited) and three years of relevant work experience.

5 years of relevant work experience with a minimum of three years of progressive experience working in the industrial, hazardous, or related waste industry (in addition to education requirement.)

Knowledge,

Skills and Abilities

/Proficiency

This job has no supervisory duties but may occasionally act as a team lead.

Knowledge of special and hazardous waste requirements and DOT regulations are required.

Excellent oral and written skills required.

Must be self‑motivated and possess excellent organization skills.

Building Customer Loyalty:
Consistently enhances customer loyalty by boosting confidence, clarifying needs, involving customers in solutions, owning issues, and delivering results that meet or exceed expectations.

Managing Work:
Effectively manages workload by prioritizing tasks, coordinating schedules to minimize conflicts, leveraging available resources, and maintaining focus to ensure timely and accurate execution.

Adaptability:
Demonstrates adaptability by understanding the impact of change, approaching transitions with a positive mindset, and adjusting behaviors and strategies to meet evolving demands.

Building Partnerships:
Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.

Coaching & Developing Others:
Providing feedback, instruction and development guidance to help others excel in their current or future job responsibilities; planning and supporting the…