Business Analyst

Note:

Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at:

Be part of Montana’s momentum to modernize public services and make every interaction with the workforce system work better for real people. As a Business Analyst with the Workforce Services Division, you’ll turn ideas and data into smarter systems, clearer processes, and better experiences for job seekers, employers, and community partners across the state. You’ll help shape how technology, policy, and day to day services come together, ensuring that improvements are not just efficient on paper, but truly helpful at the local Job Service office, in small businesses, and for Montanans building their futures.

If you enjoy solving complex problems, working with a mix of people, and seeing your work lead to visible change in communities across Montana, this role puts you right in the middle of that effort.

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

As a Business Analyst with the Workforce Services Division, you won’t just analyze systems, you’ll lead efforts that shape how Montanans experience their workforce services every day. You’ll lead complex projects that cut across programs, working closely with program staff, technology teams, and community partners to turn real world needs into clear solutions. In this role, you’ll connect projects to the division’s top priorities, look ahead to spot risks and impacts across related business areas and support teams from early concept, through implementation and evaluation.

If you like tackling high visibility challenges, influencing decisions, and seeing your work improve services statewide, this position gives you the opportunity to do exactly that.

• By working closely with program experts, IT, vendors, and community partners, you’ll build strong collaboration and facilitation skills and gain confidence navigating high visibility projects with many different perspectives.
• As you plan, test, and roll out new or improved systems and processes, you’ll strengthen your analytical, quality assurance, and change management skills, preparing you for future leadership opportunities in policy, technology, or operations.
• Through ongoing monitoring, troubleshooting, and continuous improvement, you’ll develop a solid command of workforce programs, data, and performance measures and learn how to use evidence to drive decisions and show results.
• Leading documentation efforts, workshops, and user‑focused communications will grow your writing, public speaking, and training skills, positioning you as a trusted resource who can make complex concepts clear for any audience.
• This full‑time role offers the chance to support communities across Montana while enjoying the state’s outdoor recreation, strong sense of community, and high quality of life.

• Turn complex ideas into clear action by analyzing workforce programs, business processes, and system interactions across multiple teams, and helping design solutions that make it easier for Montanans to find and use services.
• Make complex, multi program work understandable by creating clear, user friendly documentation of requirements, workflows, decisions, and business cases that help diverse teams stay aligned and move forward with confidence, further sharpening your communication, documentation, and facilitation abilities.
• Serve as a key problem solver and point of contact by coordinating with program staff, State IT, leadership, vendors, and other partners to plan and carry out system and process changes, especially for high‑visibility or cross‑program efforts.
• Connect the big picture to daily work by helping align technology, operations, funding, and policy so that changes make sense for staff and customers across multiple programs and platforms.
• Identify gaps, conflicts, risks, and dependencies in…